Manager, Entertainment Operations & Enrichment

Manager, Entertainment Operations & Enrichment Miami, FL Job Details Full-time 22 hours ago Qualifications Contract management Airtable Stakeholder engagement Operations management Vendor management Budget control Expense management NetSuite Improving operational efficiency Event vendor coordination 3 years Invoice processing Administrative experience Data quality management Talent pipeline development Continuous improvement Financial control management Managing event budgets Data entry Contracts Productivity software Guest services Senior level Cross-functional collaboration Equipment inventory management Communication skills Cross-functional communication Time management Stakeholder management

Full Job Description Description:

Position Summary:

The Manager, Entertainment Operations & Enrichment is responsible for the execution and management of fleet-wide enrichment, entertainment and destination programming, ensuring alignment with brand standards, guest expectations and itinerary requirements. This role supports the day-to-day operations of the Entertainment department, ensuring shipboard teams are effectively supported, onboarded and set up for success. A key focus is the planning, coordination and delivery of activities, events and enrichment programming across the fleet. Working closely with shipboard and shoreside teams, the Manager ensures programming is well-structured, communicated and delivered to a high standard, while maintaining operational efficiency across talent management, systems and pre-cruise planning. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Entertainment and Enrichment Management Curate and manage fleet-wide enrichment, activities and event programming, including World Cruise and themed cruises Develop and coordinate destination-focused, culturally relevant guest experiences aligned with itinerary and brand Source, recruit and manage a strong, brand-aligned roster of guest speakers and enrichment talent Oversee the guest entertainer program and delivery in partnership with RWS Global Oversee the structure and quality of onboard activities and events, ensuring variety, balance and consistency across the fleet Monitor and support onboard teams in delivering engaging, well-executed programming aligned with brand standards Collaborate cross-functionally with Hotel Operations, shipboard teams, Marketing and other shoreside departments to align programming and delivery Act as the central coordination point between shipboard teams and shoreside departments for enrichment, activities and entertainment programming Provide direction, guidance and troubleshooting support to onboard teams across programming and operations Prepare and distribute pre-cruise briefings, including bios, lecture schedules, activity programming and event details Ensure all programming is clearly communicated, structured and aligned with shipboard teams ahead of each voyage to meet delivery expectations Provide ongoing operational support and guidance to shipboard teams Plan and coordinate cast installs in partnership with RWS and internal stakeholders Oversee ordering of equipment, supplies and program materials Track repairs, maintenance and technical requirements, ensuring all deliverables are communicated to shipboard teams in advance Monitor EOVs, guest feedback and operational reporting to identify trends and drive continuous improvement in program delivery and guest engagement Support day-to-day administrative and operational requirements across the Entertainment function Financials & Administration Own contracting, fees, travel approvals and communication for all enrichment and guest entertainer talent Support budget tracking and ensure programming is delivered within agreed financial parameters Oversee invoicing processes and submission into NetSuite for all entertainment-related expenses Oversee AirTable and related systems to ensure programming, talent and scheduling data is accurate, aligned and consistently used across the fleet Oversee MXP to ensure effective inventory management, ordering and tracking entertainment supplies and materials across the fleet Ensure consistency in system usage and data accuracy across shipboard and shoreside teams

Requirements:

Qualifications:

Minimum of three years' experience in Cruise Line Entertainment operations. Proven experience managing programming, talent coordination and operational delivery within a cruise or entertainment environment Shipboard experience preferred. Excellent organizational, time management, and data entry skills. Proficient in Microsoft Office Suite, AirTable, and other scheduling/booking platforms. Strong written and verbal communication skills with ability to work cross-functionally. Strong understanding of onboard programming, activities and guest experience delivery Experience working with shipboard teams and external talent/agencies Strong organizational and stakeholder management skills Experience in cost control, vendor coordination, and inventory oversight. Ability to work independently with a high level of proactiveness. Ability to travel internationally when required