Entertainment and Events Operations Manager

Essential Functions Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Provide Leadership and direction to the Entertainment and Events Team on an ongoing basis. Manage all aspects of the employment experience for Entertainment and Events team members, to include screening, hiring, training, motivating, retaining, developing, disciplining, promoting, and terminating Provide development and implementation of departmental policies, procedures, including the development and revision of appropriate training manuals. Ensure that the overall Entertainment and Seasonal Events operations meet the company standards for service, safety, cleanliness, and labor and financial efficiency. Manage and oversee elements of prop/lighting installation and upkeep of Seasonal Events to include Easter, Great Pumpkin Luminights, Christmas Wild & Bright, Limited Time Only features, and new additions to events. Maintain inventory and ensure all equipment/materials in area of responsibility are in good repair, performing or coordinating preventative maintenance and repair as required/appropriate, working within budget constraints Work closely with Director of Operations to develop product plans for Entertainment. Work closely with Safety, Maintenance, and Attractions Managers to ensure safe and smooth operation/installation. Work with outside vendors to ensure standards of service within areas. Maintain inventory of all props/supplies/materials, developing plans/budgets for repair/replace. Serve as Entertainment/Attractions on Duty manager of the Day. Ensure that the overall assigned operation meets the company standards for service, safety, cleanliness, and labor and financial efficiency Maintains confidentiality at all times Ensure compliance with all appropriate laws and industry standards Position Qualifications Enthusiastic

• Ability to bring energy to the performance of a task. Energetic
• Ability to work at a sustained pace and produce quality work. Friendly
• Ability to exhibit a cheerful demeanor toward others. Safety Awareness
• Ability to identify and correct conditions that affect employee safety. Leadership
• Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Working Under Pressure
• Ability to complete assigned tasks under stressful situations. Accountability
• Ability to accept responsibility and account for his/her actions. Patience
• Ability to act calmly under stress and strain, and of not being hasty or impetuous. Management Skills
• Ability to organize and direct oneself and effectively supervise others. Judgment
• The ability to formulate a sound decision using the available information. Coaching and Development
• Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas. Training
• Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance. Communication Skills
• Ability to communicate effectively with others using spoken or written word. Analytical Skills
• The Ability to be given direction, understand the direction and achieve positive results by analyzing the situation, the materials given, and the tasks to be done. Conflict Resolution
• Ability to deal with others in an antagonistic situation. Delegating Responsibility
• Ability to allocate authority and/or task responsibility to appropriate people. Goal Oriented
• Ability to focus on a goal and obtain a pre-determined result. Self Motivated
• Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.