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Job Description
Club Manager Paddle Up Pickleball Club - Quincy, Illinois Position Summary Paddle Up Pickleball Club is seeking a passionate and community-focused Club Manager to lead our Quincy location. This individual will serve as the primary on-site leader responsible for daily operations, staff leadership, member experience, and overall club growth. More than a facility manager, we are looking for someone who believes in building relationships, creating memorable experiences, and fostering a welcoming environment where players of all ages and skill levels can connect through pickleball. This is a unique opportunity to help shape one of the region's fastest-growing pickleball communities while making a meaningful impact in Quincy and the surrounding area. About Paddle Up Paddle Up exists to create community through pickleball. With locations in Missouri and Illinois, our mission is to provide exceptional places where people can play, learn, compete, socialize, and belong. We believe that great clubs are built on relationships, positive culture, and outstanding member experiences. As we continue to grow, we are seeking a leader who shares our passion for people and community. Compensation & BenefitsSalary Range $50,000 - $65,000 annually + bonus Compensation will be based on experience, leadership background, and demonstrated ability to manage people, operations, and membership growth. Benefits 401(k) with 3% Company Match 10 Days Paid Time Off Complimentary Paddle Up Family Membership Flexible scheduling when operationally appropriate Professional development opportunities Performance Incentive Program In addition to base salary, the Club Manager will be eligible for performance-based bonuses tied to club growth and overall performance.
Performance metrics will include:
Membership growth and retention Programming participation Revenue growth Community engagement Member satisfaction Operational excellence Target bonus opportunity:$5,000 - $15,000 annually Key ResponsibilitiesLeadership & Culture Lead and inspire the Quincy team Create a positive, welcoming, and accountable culture Coach and develop front desk staff and team leaders Assist with hiring, onboarding, and staff training Serve as a visible leader within the club and community Member Experience Ensure every member and guest receives exceptional service Build relationships with members and prospective members Address member concerns promptly and professionally Support member retention initiatives Foster a strong sense of community within the club Operations Oversee daily club operations Manage staff schedules and coverage Maintain facility appearance and cleanliness standards Ensure policies and procedures are followed Monitor club usage, court utilization, and operational performance Growth & Community Development Drive membership growth and retention Support local marketing and community outreach efforts Build relationships with local businesses, organizations, and community leaders Assist with sponsorship and partnership initiatives Support ambassador programs and community-building efforts Programming Support Collaborate with programming leadership to ensure successful leagues, tournaments, events, clinics, and organized play sessions Gather member feedback and identify opportunities for improvement Support special events and community initiatives Education & Experience Required Associate degree from an accredited college or university. 2+ years of leadership, supervisory, or management experience. Preferred Bachelor's degree in Business, Sports Management, Recreation, Hospitality, Marketing, Communications, or a related field. Experience in one or more of the following: Club Management Fitness Facilities Sports Facilities YMCA or Recreation Centers Hospitality Management Country Clubs Membership-Based Organizations Customer Service Leadership Experience managing staff, schedules, and day-to-day operations. Passion for sports, recreation, community engagement, or pickleball. Desired Skills Strong leadership and communication skills Excellent organizational abilities Relationship-building mindset Problem-solving and decision-making skills Ability to motivate and develop others Comfort using technology and management systems Ability to thrive in a fast-paced environment Pickleball experience is a plus but not required. Ideal Candidate The ideal candidate is someone who genuinely enjoys connecting with people and building community. They are visible, approachable, organized, and take pride in creating a great experience for members and guests. They understand that operational excellence and community engagement go hand-in-hand. We strongly encourage applications from individuals with roots in the Quincy area and a passion for making a positive impact within the local community. What Success Looks Like Within the first year, the Club Manager will help: Increase membership and retention Strengthen club culture and member engagement Develop and support staff leadership Improve operational consistency Expand community relationships and partnerships Establish Paddle Up Quincy as the premier pickleball community in the region
Pay:
$50,000.00 - $65,000.00 per year
Benefits:
401(k) 401(k) matching Flexible schedule Paid time off Professional development assistance
