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Studio Manager & Member Experience Lead (Full Time)
Job
Musicians Playground
Boston, MA (In Person)
Full-Time
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Job Description
Studio Manager & Member Experience Lead (Full Time) Musicians Playground Boston, MA Job Details Full-time $60,000•$80,000 a year 1 day ago Benefits Paid training Commuter assistance Health insurance Paid time off Employee discount Qualifications Interpersonal skills Fitness sales Attention to detail Business management Marketing Full Job Description Who We Are Musicians Playground is Boston's first and only "gym for musicians," a vibrant music community and creative playground designed for adults who want more joy, connection, and self-expression in their lives. Located in a beautifully designed studio in Downtown Crossing, we offer private lessons, group classes, team-building events, and unlimited access to instruments. We're looking for an experienced, driven Studio Manager to lead our studio day to day and take full ownership of how it runs, how it grows, and how every member feels when they walk through the door. The Role This is a full-time, member-facing role at the heart of our studio and our community. You'll be the person who makes Musicians Playground feel like a place people belong, owning the community, the member experience, retention, and the day-to-day operation of the studio. Ownership handles hiring and the back-end numbers, so your focus stays where it matters most: creating an exceptional experience that keeps members engaged and the studio growing. If you've owned the member experience at a fitness club, yoga or pilates studio, boutique gym, or similar membership business and loved it, this will feel like home. What You'll Be Doing Community & Culture Cultivate and uphold the Musicians Playground community and culture, living our mission and values every day and making the studio a place people feel they belong Build the relationships, rituals, and sense of belonging that turn members into a genuine community and make every member's experience phenomenal, not just satisfactory Represent the MP brand within the studio and across the local music and creative community Member Experience & Retention Own the end-to-end member experience so every touchpoint, from a first visit onward, feels welcoming, personal, and special Ideate and implement the initiatives that reduce churn, deepen engagement, and keep members growing with us, from proactive check-ins to win-back efforts Membership Growth & Studio Dynamics Convert Intro Week guests into members and strengthen renewals through genuine, high-quality member interactions Support local marketing and member-acquisition initiatives in partnership with ownership, bringing new people through the door and into the community Studio Operations Run daily studio operations: opening and closing, space and inventory management, supplies, and vendor coordination Conduct regular walkthroughs to keep the studio clean, welcoming, and well-maintained, coordinating repairs and improvements as needed Uphold the studio's presentation and brand standards at all times Who You Are An experienced, member-facing professional with 3+ years owning customer or member experience in a fitness club, yoga or pilates studio, boutique gym, wellness brand, or hospitality setting A natural community builder who creates belonging and connection, and who people are drawn to Relationship-driven and genuinely energized by making members' experiences exceptional A confident communicator with sharp attention to detail, strong follow-through, and great judgment in the moment Highly organized and self-directed, able to own the day-to-day and make sound calls independently Comfortable in a fast-paced, entrepreneurial environment where priorities shift and ownership matters Bonus points for sales or marketing experience, especially anything tied to membership growth, conversion, or community building Passionate about music, the arts, or personal growth (musical experience is not required but always welcome!) Schedule & Location Full-time, 40 hours per week, Tuesday through