Multi-Area Manager, Family History

The multi-area manager serves as the primary contact in providing family history support to multiple ecclesiastical areas with multiple languages and multiple cultures for all Family History Department investments, activities, and functions throughout several areas and potentially across continents. This position supervises multiple area managers. This position manages department operations throughout the assigned areas, including records and field relations, camera operations, operation centers, outreach, member and public engagement, support and call centers, FamilySearch centers, and assessment and design. They strive to achieve the department purpose, which is to 'Create inspiring experiences that bring joy to all people as they discover, gather, and connect their families - past, present, and future.' This is a people manager role that manages the work of other employees (may include mixed workforce). Preference will be given to candidates that reside in Africa and have deep experience with the culture, economy, and history of the continent. 13 years of any combination of related experience or progress towards or completion of a relevant university (post secondary) degree or an industry-recognized certification. Must include 5 years of management experience. Expertise in multiple functional focus areas (marketing, customer research, design, operations) and multiple organizational skills. Expertise in operations management. Excellent people management skills. Proficiency in managing contracts and business relationships. Excellent cross-organizational collaboration skills. Excellent project management skills. Excellent communication skills. Well defined strategic skills in business planning and goals along with people management skills.

Preferred:

Master's degree in a related field Directs family history operations of multiple areas. Manages relationships with multiple area presidencies and senior leadership. Negotiates high-level agreements with top levels of national and international organizations. Provides strategic leadership for multiple areas and family history managers. Manages genealogical record content prioritization, negotiation, acquisition, and publication. Implements plans for market outreach, customer support, and operation of FamilySearch centers. Directs multiple teams through area managers. Manages the requirements for the patron assessment and design. Promotes integrated solutions resulting in perpetual access to the world's records and vibrant global communities that promote the free flow of information for linking and preserving family relationships. Responsible, in partnership with HR, to hire employees and recommends advancement, promotion, or any other change of status of employees within their reporting line. This includes performance management and recommendations for discipline and termination.