Kids Club Supervisor

➢ Invest in the team by conducting on-the-spot feedback and work under the supervision of the GM to draft and deliver coaching documents and performance reviews ➢ Complete and maintain knowledge found in all Learning Management System (LMS) paths and in-person coaching, ensuring you and the team remain up-to-date and in compliance with policies and best practices ➢ Engage in the growth and development process by implementing feedback received from the GM through regular coaching and training, proactively seeking opportunities for personal growth ➢ Create and lead an inspiring environment with a positive, friendly, and caring attitude while interacting with your team, little Chuzers, and their families ➢ Attend regularly scheduled team meetings and work with the GM to create discussion points and activities ➢ Ensure all amenities and facilities in the KC are operational by maintaining proactive cross-departmental communication, conducting bi-weekly walkthroughs, and monitoring the Service Management System ➢ Identify opportunities to improve upon current Chuze standards and best practices and collaborate with the management team to implement efficiencies ➢ Collaborate to onboard and recruit new KC team members by conducting phone screens and assisting with in-person interviews under the direction of the GM ➢ Complete administrative duties such as reporting, record-keeping, and managing employee and KC emails ➢ Maintain professional guardian-employee relationships with strong communication skills, intervening in all escalated member/guardian incidents using Chuze Kindness and resolution techniques as needed ➢ Contact guardians to assist with discipline issues, diaper changes, and attend to personal needs ➢ Lead by example in welcoming, greeting, and interacting with all members, prospects, guests, and little Chuzers, providing the best member experience through cleanliness, culture, and customer service ➢ Lead and train the team in all aspects of KC operations, including child sign-ups, checking in and out, amenities, answering phones, running and reviewing reporting, and addressing guardian concerns ➢ Maintain knowledge of front desk operations, including membership tours, billing and pricing, point-of-sale transactions, smoothie sales, and answering phones, utilizing bilingual communication skills if applicable ➢ Complete and delegate daily cleaning tasks to Chuze standards, ensuring KC facilities and toys are clean and sanitized by following the club cleaning schedule ➢ Communicate any inventory needs to the management team, such as cleaning, crafts, and office supplies ➢ Assist in balancing scheduling and labor budgets by communicating scheduling needs or changes in traffic to the GM and maintaining time and attendance records and expectations ➢ Run daily shift operations such as breaking employees for lunches, delegating and following up on cleaning responsibilities, and completing opening and closing responsibilities ➢ Engage with children consistently through activities such as crafts and games while maintaining awareness, appropriately zoning, and prioritizing the safety of all children in the Kids Club ➢ Oversee safety and security of the KC by reviewing CCTV, administering minor first aid per company policy, completing detailed reporting for little Chuzers, and communicating all available information to guardians ➢ Other projects and duties as assigned Chuze Fitness is an Equal Opportunity Employer. Background check may be required. Experience Preferred ➢ Bilingual in Spanish (preferred) ➢ Bachelor's degree or current continued education in early childhood education (preferred) ➢ At least 1 year of experience in customer service (preferred) ➢ Physical requirements: Able to read, write, and speak clearly in English Touring the gym: walking and climbing stairs Bending, kneeling, and repetitive arm movement Standing for long periods Computer operations Ability to lift at least 50lbs ➢ Team-based mindset with the capacity to receive and deliver constructive feedback ➢ Effective problem-solving and critical thinking skills with strong attention to detail ➢ Organized, accountable, and able to set, prioritize, and reach goals in a fast-paced environment ➢ Ability to maintain appropriate confidentiality and build trust from others ➢ Capacity to lead and motivate a large group with excellent verbal and written communication skills ➢ Ability to demonstrate patience while working with children and adults with a positive and playful mindset ➢ Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed ➢ At least 1 year of experience leading a team (required) ➢ Minimum 1-2 years of Childcare Experience (required) Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.