Floor Manager

Floor Manager Malibu Jack's Springfield Springfield, IL Job Details 17 hours ago Qualifications Operations management Counting cash Staff scheduling Managing hospitality teams Mid-level Improving operational efficiency Performance management Team development Store opening/closing procedures Supervising experience POS systems Escalation handling Team motivation (leadership skill) Communication skills Safety protocol implementation Cross-functional communication Overseeing training Staff development Hospitality management

Full Job Description Job Description:

Floor Manager Reports to:

Park Operations Manager Overview:

At Malibu Jack's, we create exciting career opportunities for passionate individuals eager to bring entertainment and fun to our guests! Our mission is to provide a safe and enjoyable space for families of all ages to experience the best in modern entertainment. As a Floor Manager, you are an integral part of maintaining high standards of customer service, operational efficiency, and safety while ensuring guests have a memorable time at the center. This role is ideal for a hands-on leader who thrives in a fast-paced environment, enjoys developing team members, and takes pride in maintaining high operational and safety standards.

Job Summary:

The Floor Manager is responsible for the daily operation of attractions and the overall park floor, ensuring safe, efficient, and guest-focused service. This role supervises Park Coordinators, supports training efforts and provides general oversight of front-line staff. The Floor Manager ensures all employees are well-trained, motivated, and equipped to deliver the best guest experience possible. This position is also responsible for opening and closing the facility and managing cash procedures.

What You'll Do:

Attraction Oversight & Floor Operations Maintain direct oversight of all attractions, ensuring safe and efficient operation Perform regular checks of attractions, guest areas, and team performance to uphold Malibu Jack's standards Serve as the primary on-floor leader during shifts, responding quickly to operational needs and guest concerns Maintain working knowledge of all attractions, systems, and processes (including CenterEdge POS and Embed swiper) Training Program Leadership Oversee the employee training program, ensuring consistency and accountability across all departments Supervise the Training Coordinator to confirm training sessions are delivered, completed, and documented properly Keep training materials current and ensure compliance with safety and service standards Support continuous staff development through coaching and follow-up Team Leadership & Park Coordinator Management Supervise and coach Park Coordinators, ensuring they manage their areas effectively Provide guidance, feedback, and documentation of team member performance Foster teamwork and positive culture across the park, leading by example on the floor Ensure adequate shift coverage and assist with scheduling adjustments when needed Guest Service & Safety Resolve escalated guest complaints and incidents professionally and efficiently Reinforce guest service standards daily through coaching and recognition Promote and enforce safety standards across attractions and guest areas Communication & Culture Share daily goals and updates with Park Coordinators and staff at the start of shifts Keep staff informed on promotions, safety policies, and park updates Collaborate with the General Manager and Park Operations Manager to ensure smooth cross-department operations Opening, Closing, and Cash Responsibilities Open and close the facility according to company procedures Manage cash handling processes, including opening and closing registers, cash counts, and deposits Ensure compliance with cash control policies and investigate discrepancies Secure the building and ensure safety and operational readiness at close Additional Responsibilities Maintain a visible presence on the floor, actively engaging with staff and guests Support events, parties, and promotions by coordinating floor staff Be available during evenings, weekends, holidays, and high-traffic days Perform other responsibilities as assigned by the

Park Operations Manager Skills & Qualities We're Looking For Leadership:

Strong ability to guide, support, and develop Park Coordinators and front-line staff

Training-Oriented:

Passionate about employee development, documentation, and accountability

Guest-Focused:

Dedicated to creating positive and memorable guest experiences

Detail-Oriented:

Ensures safety, consistency, and high standards across attractions and operations

Problem-Solver:

Responds calmly and effectively to challenges on the floor

Strong Communicator:

Confident in providing direction and feedback to staff Minimum Qualifications Must be at least 21 years of age Must be available to work evenings, weekends, and holidays Minimum of 1-2 years supervisory or management experience, preferably in hospitality, retail, or entertainment Strong organizational and people-management skills Ability to stand for long periods and lift up to 40 lbs unaided Why Work at Maui's Family Entertainment Center Leadership role in a fast-growing entertainment environment Direct impact on guest experience and team development Opportunities for growth into senior operations leadership Fun, energetic workplace with a family-friendly culture