Players Club Lead

Position Title:

Players Club Lead Department:

Marketing Reports To:

Marketing Coordinator FLSA Designation:

Non-exempt SUMMARY:

Responsible for supervision of the Players Club associates and daily players club operations, including the implementation of all promotions, adhering to approved rules and regulations. Performs all guest related functions, including but not limited to creating, updating and verifying guest accounts, assisting with promotions, gifting and events. Provides prompt, efficient and courteous service during all players club interactions while promoting superior staff and guest relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned. Creates and ensures a fun-filled and entertaining environment! Conducts and attends informational meetings to ensure employees are provided with proper information and updates. Knowledgeable and actively communicates marketing and promotional information. Creates and distributes promotional summaries for all employees. Participates in recruiting, interviewing, scheduling, hiring and training of Players Club Associates. Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgement in resolving. Always maintain a courteous and helpful attitude when working with other team members and/or guests. Maintains strict confidentiality of all patron accounts. Maintains adequate inventory of players club supplies.

SUPERVISORY RESPONSIBILITIES

Supervises Players Club Associates.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, physical stamina, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or

EXPERIENCE

High school diploma or general educational degree (GED) required. Must have proficient computer skills and use Microsoft Office and other operating systems. Casino or hospitality guest service experience required. Two (2) years of previous casino guest service supervisory experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

Must be able to successfully complete the background check and licensing process, required by the Pawnee Nation Gaming Commission

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine correspondence. Ability to speak effectively to employees, patrons, management, and directors.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving a few concrete variables in standardized situations. OTHER SKILLS and

ABILITIES

Ability to maintain Human Resources confidentiality. Must maintain professional behavior and possess exceptional customer and employee service skills at all times.

PHYSICAL DEMANDS

: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is almost continuously required to walk, sit, stand, and talk or hear. The employee is occasionally required to reach with hands and continuously repeat the same hand, arm or finger motion many times as in typing. The employee will frequently interact with other staff members and customers. Specific vision abilities required in this job include close vision, depth perception, and the ability to adjust focus. The employee may occasionally lift up to 25 pounds, such as boxes of paper.

WORK ENVIRONMENT

: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud, although it can vary depending on daily activity. The establishment is a smoking environment.