Platform Residential - Resident Coordinator

Platform Residential - Resident Coordinator Platform Residential Little Rock, AR Job Details Full-time $1 - $16 an hour 1 day ago Qualifications Record keeping Community engagement Sales Phone communication Event coordination Catering Regulatory compliance Property showing Event planning Filing Routine inspections Groundskeeping Administrative experience High school diploma or GED Canva Content creation Social media content creation Data entry Prospecting Cleaning Content scheduling Newsletters (communication methods) Appointment scheduling Event marketing Communication skills Entry level Tenants Client interaction via phone calls Marketing collateral creation

Full Job Description Job Description:

Platform Resident Coordinator We are seeking an energetic and customer-oriented administrative and marketing associate to join our team as our Resident Coordinator 40+ hours per week. This role is ideal for a self-starter with a positive attitude who enjoys working in a dynamic environment. You'll support daily office tasks, conduct apartment and general property tours, handle social media marketing, assist with resident follow-ups, and help plan events to foster a vibrant community.

Key Responsibilities:

Sales Conduct apartment and general property tours. Handle telephone and online inquiries. Assist with in-person applications and inquiries. Conduct prospect follow up. Ensures the office, models, amenities, target apartments and market ready apartments are in perfect condition. Cleans, vacuums and dusts as needed. Physically inspect property when on grounds, pick up litter and report any service needs to maintenance staff. Inspect move-outs and vacancies. Comply with all local, state and federal regulations as well as all company policies and procedures. Administrative Support Handle phone calls and emails with a friendly and professional demeanor. Maintain organized files, records, and office supplies to ensure smooth daily operations. Assist with data entry, appointment scheduling, and general office coordination. Social Media Marketing Create, schedule, and post engaging content on social media platforms to connect with residents and attract new prospects. Respond to social media messages, comments, and inquiries to foster an online community. Support social media campaigns, contests, and promotions to encourage resident interaction. Track and report social media engagement to help optimize our outreach. Resident Follow-Up Conduct proactive follow-ups with residents to gather feedback and address any concerns. Provide timely responses to resident inquiries, ensuring excellent customer service and support. Assist in the renewal process, encouraging early renewals to maintain occupancy. Event Planning and Coordination Help plan and coordinate resident events, from theme selection to event setup. Manage event logistics, including setup, decor, catering, and entertainment. Promote events on social media and other channels to maximize resident participation. Gather feedback post-event to continuously improve future experiences. Marketing and Content Creation Draft newsletters, flyers, and marketing materials to inform residents of community news, events, and promotions. Design simple visuals using Canva or similar tools for social media and event promotion. Bring creative ideas to enhance community engagement and resident satisfaction. Customer Service Provide friendly and professional assistance to residents, prospective residents, and visitors. Create a welcoming atmosphere that reflects our community's values and enhances the resident and prospect experience.

Qualifications:

High school diploma or equivalent. Excellent communication skills with a strong focus on customer service. Positive, motivated, and able to work independently with attention to detail. Experience in customer service, event planning, or marketing is a bonus.

Work Schedule:

This is a 40+ hour per week position, with the expectation of working on Saturdays. Why Join Us? We offer a supportive, upbeat work environment where your creativity and enthusiasm can thrive. This role provides valuable experience in administration, social media marketing, and event planning while making a positive impact on our community. If you're a self-starter with a passion for people, we'd love to hear from you! Platform Residential is a n Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under federal, state, or local law.