Performing Arts Center House Manager

Performing Arts Center House Manager Harris Center for the Arts, Three Stages at Folsom Lake College - 2.5 Folsom, CA Job Details Part-time $20 an hour 18 hours ago Qualifications Volunteer support Computer operation Staff supervision Teamwork Team supervision Volunteer management In-person customer service Filing Microsoft Office Venue customer assistance Volunteer coordination Theater Event customer service Full Job Description

VENUETECH MANAGEMENT GROUP

- Harris Center

JOB DESCRIPTION

- House Manager Position Summary The Harris Center for the Arts, Folsom Lake College, is part of the Los Rios Community College District and managed by VenueTech Management Group. Integral to this position is the demonstration of professional leadership; respectful, courteous, and cooperative relationships; as well as affirmative, efficient, and ethical working practices. Under direct supervision of the Event Services Manager, the House Manager is a part-time position charged with the responsibility of overseeing the front of house, supervising volunteer ushers and concessions staff, and ensuring the public's safety and customer satisfaction during performances and special events. The House Manager interacts with clients to ensure that front of house supports the client's needs. The House Manager will also coordinate with a variety of other departments and teams which may include back of house/technical, box office, custodial support, Los Rios Foundation, miscellaneous vendors, and VenueTech management. The ideal candidate for the House Manager position will be confident, team-oriented, self-motivated, polite, and professional. The individual should be direct, but approachable and kind. He or she will be comfortable overseeing volunteers and verbally presenting information to a group. He or she will enjoy working with the public and be adept at handling complaints as well as difficult or unhappy customers. Experience in a theatre and/or event production environment is a plus, but not required. The individual in this position must be passionate about providing excellent customer service.

Essential Duties and Responsibilities:

Front of House Management During Events

• Ensures Front of House areas are in order and ready for arrival of ushers and patrons.
• Monitors lobby for issues including but not limited to music, lighting, safety, cleanliness, signage.
• Ensures event-specific marketing materials or programs are distributed for each event.
• Ensure ticket scanning devices are ready and utilized by front door ushers during ticketed events.
• Supervises and provides pre-event instructions to volunteer ushers, security, and concessions staff during events.
• Maintains close contact with the Technical Director, Theatre Manager, Volunteer Coordinator, and Box Office to ensure the smooth and timely execution of the event.
• Resolves audience complaints including ticketing, seating, and other patron issues.
• Ensures rental clients are following Theatre policies with regard to activities in the lobby and audience areas.
• Handles any incidents which may require first aid, incident reports, contact with supervisors, etc., and fills out necessary paperwork.
• Receives training on emergency evacuations, active shooters, first aid and other safety measures as required and/or available.
• Files post-event reports on individual events including attendance information, client issues, patron issues, damages, custodial needs, and other information which would be useful for historical records and operational follow-up.
• Makes recommendations to the Theatre Manager relating to volunteers, audience satisfaction, and safety concerns.
• Interface with concessions staff and box office to ensure cash control procedures are administered as per house policies
• Represent the College in a professional manner and support the needs of the Theatre and its clients. Qualification Requirements
• Background and experience in theatre or other event related operation or other business that directly works with the general public
• Experience working as a direct point of contact with the general public
• Experience supervising volunteers
• Must be polite, friendly, and extremely skilled at working with people
• Ability to multi-task and shift focus quickly as needed
• Ability to work independently and as part of a team
• Available to work a flexible schedule that will at times include nights and weekends

Other Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to use MS Excel, Microsoft Exchange email system, and printers
• Ability to interface effectively with staff and general public
• Ability to approach work with a flexible attitude, value teamwork, willingness to pivot quickly based on an event's changing needs
• Ability to accommodate a flexible schedule in an environment that requires some evening and weekend work Psychological Demands of the Job The psychological demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee spends two-thirds or more time on the job: Working as part of a team Changing priorities Being interrupted Paying attention to detail Having to "think on my feet" Juggling multiple tasks Interacting with people from other departments Building rapport with clients/vendors/patrons, etc. Dealing with a fast-paced environment. Employee spends up to one third of the time: Working along Dealing with irritated and angry people Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly (two thirds or more total time) required to:

• Stand, walk, and climb stairs or steps over the course of events from 2 to 5 hours
• Navigate steps and ramps in a dimmed environment
• Speak / communicate clearly to others Frequently (one third to two thirds of total time) required to:
• Sit and use computer, printer and scanner
• Use cell phone
• Wear house radios and communicate clearly on radio frequencies Occasionally (up to one third of total time) required to:
• Lift 10 to 20 pounds from floor to desk or counter and carry for a distance of 10 to 40 feet.
• Bend to file or retrieve an item from the floor or in a drawer.

Specific vision abilities required by this job include close vision, color vision, depth perception and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of what an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A variety of walking surfaces will be encountered included carpeted areas, hardwood floors, staircases, elevators, and ramps.
• A variety of light levels will be encountered, including darkened or dimmed theaters or stages.
• A variety of temperatures will be encountered which may change seasonally, particularly at main building entrances.
• The noise level will vary from quiet to moderate to loud, depending on the location and activity in the building and specific events.
• Some events will include alcohol sales to patrons.

Equipment Used:

• Computers and printer/copier/scanner
• TV monitor and remote controls
• Lobby music and chime control interface
• Walkie Talkie units with earpiece
• Ticket scanner devices

PAY RANGE

This is an hourly position with pay starting at $20.00 per hour.

Job Type:

Part-time Pay:

$20.00 per hour

Work Location:

In person