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Job Description
Events Service Manager LINE LA Los Angeles, CA Job Details Full-time $75,000 - $80,000 a year 1 hour ago Benefits Health insurance Dental insurance Snacks provided Vision insurance Employee discount Flexible schedule Food provided Qualifications Customer follow-ups Hotel and accommodations payment processing Space planning Event catering coordination Interior layout drawings Hotel event planning Client rapport building Mid-level Sales presentations Hotel room assignment management Client retention Contracts Post-sales relationship building Event audio-visual coordination Event contract management Event setup Deposits Sales follow-up Negotiation Cross-functional communication Event sales Catering event room organization
Full Job Description Benefits:
Free food & snacks Health insurance Training & development Vision insurance Wellness resources 401(k) Competitive salary Dental insurance Employee discounts Flexible schedule About our Company More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture. In the heart of New York City, The Ned NoMad embodies timeless elegance and modern luxury within the historical Johnston building at the bustling intersection of 28th and Broadway. Expect experiences that transcend accommodation, becoming journeys through time and style. The building also houses Ned's Club NoMad New York, a private membership club with a global community of like-minded professionals seeking connection and inspiration in exclusive spaces. Coming soon is Ned's Club Washington DC, offering even more opportunities for meaningful connections and enriching experiences. That colorful hotel in the desert, The Saguaro is a good time. It's not that complicated. There's plenty of sunshine, a buzzing pool scene and lots of local flavor. We are seeking a dynamic Event Manager to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. Responsibilities Manage definite bookings (groups and events) that are turned over by the sales team; organize bookings from date of contract signing to departure, including meeting & event requirements, rooming lists, guest room pickup, monitor cut-off dates, food & beverage planning and audio-visual needs. Establish and maintain rapport with clients, prior to, during and post program, encouraging repeat business. Constant presence and availability to client before, during, and after group program. Negotiate with clients using creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs. Coordinate with the Sales Department to ensure proper utilization of function space to yield maximum revenues. Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Maintain an active trace/follow-up system. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Create floor plans for each event to ensure clients are in agreement prior to set up (Social Tables). Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame. Process commission payments on groups once final bills have been settled. Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated. Assist Director of Banquets/F&B with on-property group servicing when needed. Review all function space with banquet manager. Ensure satisfaction of client at the outset of all events. Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Resume Meeting, BEO Meeting, Sales Meeting Pre-Convention Meetings, Planning Visits and Menu Tastings. Make timely and impromptu decisions, which balance client's needs with the financial, safety and staffing goals of the hotel. Find solutions to the inevitable challenges and glitches that arise while groups are on property. Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments. Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel. Gather and submit all daily, weekly and monthly reports as directed by Director of Sales & . Marketing. Offer guests and clients an enjoyable experience that conforms to the LINE's standards of excellence, professionalism and friendliness Compensation & Benefits We offer competitive wages and benefits while fostering a diverse and inclusive work experience. We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law. About our Brand More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.
