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Job Description
MeetingsEvents Manager- The Cliffs HotelSpa The Cliffs HotelSpa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests. The Cliffs HotelSpa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees - we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits. The Event Team at The Cliffs HotelSpa is continuously growing and expanding! We are seeking a gracious, focused, and motivated full-time MeetingsEvents Manager who can create a sense of luxury while executing guest meetings and events. We look forward to connecting with you!
Position Summary:
The Meetings and Events Manager is responsible for planning all details of an event and managing client requirements so as to ensure that group bookings and assignments run smoothly, accounts are kept in order, and the department is meeting its financial goals. Duties include putting together details relative to food, beverage, set-up, audio-visual equipment, rooms, accounting, special needs and physical presence and/or on-site coordination as necessary and most importantly, to the guest's satisfaction. The Meetings and Events Manager must be a highly detail-oriented person who possesses good communication skills, has the ability to multitask, and works well under pressure. This role also works alongside our support departments and vendors on the servicing of all group business and personal bookings.
Essential Functions of the job:
•Must be available for in person, on-site work•Respond to incoming telephone inquiries, walk-ins, etc. in a timely fashion. Conduct site toursgenerates proposals and/or pricing information. Replies to e-mail and phone correspondence daily to help close business. Creates and coordinates accurate and comprehensive Banquet Event Orders and resumes to distribute to staff before event. Co-hosts weekly BEO meeting and ensures comprehensive dissemination of relative data to appropriate department heads. Be on property during all meeting times for clients, and to supervise proper execution of BEO's. Interact and communicate with Banquets, Kitchen, and Restaurant staff to ensure smooth and optimal servicing of each event. Manage Vendor Orders and Deliveries for MeetingsEvents Work Closely with Reservations Manager for rooming lists, VIP amenities, and guestroom needs Administrative Duties for the SalesEvent Office Prepare cost estimates, collect payments, and finalize billing for all group functions. CreatesSubmits Banquet Tickets Keep Records of Event DetailsNotes after events conclude using ACT Send Group Thank You's and Surveys Consult with Directors to improve service and product, enhance guest experience, and increase profitability Manage All Aspects of Creative Marketing Events (New Years, Movies Nights, Firepit Experiences, Etc.) Assist with Special ProjectsTasks Planning and Coordination for in-house events Must be available to work early mornings, nights, weekends, and holidays. 40-55 hours per work week and required variable schedule based on Events. Ability to work weekends, evenings, and overtime when necessary Completes all other tasks as assigned by manager
Qualifications:
College Degree in
Related Field Event Planning Experience Strong Computer Skills Required:
Word, Excel, Canva, Outlook, Google Suite, Silverware, and Square 2+ Years Hospitality Experience Willing to be
Responsible Beverage Service Trained, and ABC Exam Certified Education, Experience, Skills:
High school diploma Working knowledge of guest services in a luxury hotel setting. Excellent command of English language. Ability to work with people effectively. Ability to multitask and work in mentally demanding situations. Upbeat, Friendly, Positive, Confident High Level of Integrity Highly OrganizedStrong Attention to Detail Reliable, responsible, and responsive Good Follow ThroughOwnership of Tasks Impeccable VerbalWritten Communication Quick LearnerSelf-Starter InspiredInspiring Strong Leadership Skills Able to work with a variety of personalities (superiors, co-workers, and subordinates) Able to Take Direction and Feedback Well Able to work as part of a team with collaboration Flexible with changing priorities and multi-tasking Able to work in a fast-paced, constantly changing work environment Takes Initiative with Tasks.
Physical Requirements:
Ability to stand/move continuously for the duration of the shift (eight hours). Regular heavy lifting required (40 pounds or more). Ability to work in stressful situations Ability to multitask, prioritize, and work in mentally demanding situations This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
