Hospitality Associate

About the

Role:

As a Hospitality Associate, you'll play an essential role in making the venue feel welcoming, organized, and fully event-ready each day. This is a hands-on, floor-focused position that blends tenant-facing hospitality with operational execution and light event coordination. You'll balance time at the amenity or reception desk-where you set the tone for tenant arrivals and daily hospitality experiences-with active time on the floor executing room flips between meetings and events. This includes resetting furniture layouts, staging supplies, preparing refreshment stations, and ensuring each space is fully prepared before the next group arrives. In addition to physical space readiness, you'll manage inventory, maintain organized storage areas, assist with incoming event inquiries, gather event details, and support behind-the-scenes coordination to ensure smooth execution. From welcoming tenants with coffee to preparing rooms on tight timelines, you'll help create a seamless experience across every interaction and activation in the amenity center. You'll work closely with the Building Experience Manager and the Meetings and Events manager to ensure both the space and the service consistently reflect our hospitality standards.

What You'll Do:

Arrival & Front-of-House Presence Staff the amenity or reception desk during assigned hours, greeting tenants and guests by name. Provide wayfinding and visitor assistance, ensuring arrivals feel warm and seamless. Support the visitor management process, coordinating with property management and security as needed. Keep the front-of-house area polished, stocked, and aligned with building brand standards. Operations & Administrative Support Respond to and route incoming event inquiries to the appropriate team member. Assist with preparing basic event documentation such as run-of-show notes, room diagrams, or setup instructions. Support the visitor management process, coordinating with property management and security as needed. Keep the front-of-house area polished, stocked, and aligned with building brand standards. Support post-event follow-up tasks such as attendance tracking or feedback collection. Community & Event Support Assist in the setup, check-in, and wrap-up for building activations, meetings, and events. Support catering deliveries, refreshments, and signage for programs or gatherings. Provide on-site support for tenant events-ensuring spaces are reset, stocked, and guest-ready. Amenity & Space Readiness Conduct visual walkthroughs of amenity areas to ensure cleanliness, supplies, and functionality. Physically set up and break down furniture, signage, catering, and event materials. Support administrative coordination as needed (vendor check-ins, delivery logging, signage updates). Service Culture Embody company's Transformational Hospitality principles-welcoming, empowering, and delighting every guest. Communicate confidently and empathetically when resolving issues or requests. Model and uphold Industrious's steps of service, creating moments that make tenants and clients feel cared for.