Groups & Events Service Manager

Key Responsibilities Bespoke Event Planning & Curation Manage every detail of conferences, meetings, and private events — from room dressing and bespoke catering menus to audiovisual production and guest transportation. Craft meticulous event timelines, floor plans, and run-of-show documents that leave nothing to chance. Design tailored conference packages that honor each client's vision, objectives, and budget while elevating the guest experience at every turn. Anticipate the unexpected and build contingency plans that preserve the seamlessness of every event. White-Glove Client Relations Serve as a dedicated concierge-level point of contact for conference clients — attentive, informed, and always one step ahead. Cultivate enduring relationships with corporate event planners, executives, and group organizers who expect nothing less than exceptional. Communicate proactively and elegantly throughout every phase of the planning journey, ensuring clients feel heard, valued, and confident. Transform concerns into opportunities — resolving challenges swiftly and gracefully to reinforce trust and loyalty. Conduct thoughtful post-event follow-up to gather feedback and refine the experience for future engagements. Flawless On-Site Execution Personally oversee on-property event operations, ensuring every space is presented to the highest standard of luxury hospitality. Direct and inspire event staff and cross-functional teams — Culinary, Housekeeping, A/V, and Security — to deliver seamless, synchronized service. Ensure room configurations, lighting, signage, décor, and ambiance are executed precisely as envisioned by the client. Remain a calm, composed, and authoritative presence throughout the event, managing the flow with quiet confidence. Vendor & Supplier Partnerships Cultivate a curated network of premium vendors — florists, lighting designers, A/V specialists, and beyond — whose standards align with Proper's commitment to excellence. Negotiate and manage vendor agreements, monitor performance, and resolve any service gaps with efficiency and discretion. Financial Stewardship & Revenue Growth Develop and manage event budgets with precision, ensuring exceptional delivery within agreed parameters. Partner with the sales team to convert qualified leads into confirmed, revenue-generating bookings through compelling proposals and personalized site experiences. Identify and present opportunities to enhance events with premium upgrades — elevated dining, bespoke A/V, and exclusive amenities — maximizing both guest satisfaction and property revenue. Ensure billing accuracy and oversee timely invoicing and payment processes with professionalism. Qualifications Education & Experience Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related discipline preferred. Minimum 2 years of experience in luxury groups & events service, upscale event management, or a comparable role within a premium hotel or resort environment. Demonstrated expertise managing high-profile corporate events, galas, and multi-day conferences. Proficiency in event management platforms (Delphi, Cvent) and Microsoft Office Suite. Competencies & Character A natural host — poised, personable, and deeply committed to the art of hospitality. Exceptional organizational acumen with the ability to manage complex, simultaneous events without sacrificing attention to detail. Polished written and verbal communication skills suited to an affluent, discerning clientele. Grace under pressure — the ability to make calm, decisive judgments in dynamic, high-stakes environments.

A passion for craftsmanship:

every element, however small, is an expression of care. Flexible availability including evenings, weekends, and holidays in alignment with the rhythms of a world-class hotel. Why Proper Hospitality We build experiences that move people — and that begins with the team behind them. Guided by the Pillars of Proper — Care Proper, Achieve Proper, Imagine Proper, Present Proper — we invest deeply in our people's growth, wellbeing, and sense of belonging. Joining Proper means joining a community that believes in building beautiful experiences together. Proper Hospitality is an equal-opportunity employer.