Program Experiences Manager (Event Manager)

Program Experiences Manager (Event Manager) Scotts Valley, CA Job Details Full-time $72,000 - $80,000 a year Benefits AD&D insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Guest relations Operations management Logistics management Event coordination Greeting customers Mid-level Schedule management Supervising experience Team management Organizational skills Cross-functional collaboration Leadership Communication skills Cross-functional communication Educational program management Full Job Description Why Work Here 1440 is a learning destination where energy, discovery, and creativity flourish. Our campus hosts multi-day programs designed to support living well and leading well. We are committed to operational excellence, deep hospitality, and creating experiences that reflect our mission and values. If you thrive in a fast-paced environment, enjoy coordinating moving parts, and take pride in delivering seamless guest experiences, this role offers the opportunity to make a meaningful impact every day. Position Summary The Program Experiences Manager is responsible for planning, coordinating, and executing on-campus programs for external groups and faculty partners. This role serves as the operational lead for assigned programs, ensuring all logistical elements are aligned and executed with precision. This position works cross-functionally with multiple campus departments to support concurrent multi-day programs while maintaining a high standard of organization, communication, and guest experience. Essential Responsibilities Program Experience Leadership Plan and manage logistics for on-campus multi-day learning programs, conferences, workshops, and special events Serve as primary point of contact for clients, faculty, and program leaders before and during their time on campus Develop detailed schedules, operational timelines, and program documentation Finalize and communicate logistics including space setup, meal timing, AV needs, lodging coordination, and special requests Monitor program execution and proactively resolve operational challenges Cross-Department Coordination Coordinate closely with culinary, facilities, AV, guest services, reservations, and other campus teams Communicate program updates clearly and consistently to impacted departments Manage multiple concurrent programs while maintaining accuracy and attention to detail Support billing reconciliation, reporting, and post-program follow-up Guest & Faculty Experience Welcome and orient clients and faculty upon arrival Support welcome sessions, program launches, or orientations as needed Maintain ongoing communication to ensure a positive campus experience Gather feedback and identify opportunities for continuous improvement Qualifications Required Professional experience managing programs or events for a campus or venue hosting external groups on-site Experience supporting multi-day programs or concurrent events Demonstrated ability to coordinate across operational departments Strong organizational, communication, and problem-solving skills Ability to work evenings and weekends based on campus programming needs Preferred Experience in a hospitality or guest-service environment supporting overnight guests Supervisory or team leadership experience Core Competencies Strong operational awareness and attention to detail Ability to manage competing priorities in a dynamic environment Professional, clear communication across departments and clients Calm, solution-oriented approach under pressure Commitment to service excellence and campus standards Work Environment Active, guest-facing campus environment Combination of planning work and on-site operational execution Requires standing, walking, and occasional lifting up to 25 lbs Evening and weekend availability required based on program schedules Our Commitment We are dedicated to advancing our mission, supporting our culture, and delivering exceptional program experiences. This role directly contributes to the quality, consistency, and success of every program hosted on campus.