Events Manager | Full-Time | PeoplesBank Arena

Overview The Events Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event, assist in coordination of the work of facility events staff, serve as liaison to all facility users, and provide responsible staff assistance to the events department. This position will assume event assignments from the Director of Events. This role pays an annual salary of $60,000-$70,000 Benefits for Full-Time roles: Health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays). This position will remain open until July 31, 2026. Responsibilities Plan, service, and manage a variety of arena events, including, but not limited to, Hartford Wolf Pack hockey games, UConn basketball games, concerts, and family shows. Meet with facility clients in advance of events and assist in determining event needs. Provide information and direction to operations and support staff, including audio/visual, telecommunications, set-up, custodial, maintenance, security, and marketing personnel. Prepare drawings, layouts, diagrams, instructions, setup requirements, and supporting documentation for each event and distribute them to appropriate staff; communicate changes before and during events. Submit service requests to appropriate departments to schedule event staff according to client requests. Meet with clients to resolve set-up changes and ensure compliance with applicable fire, building, and safety codes. Serve as facility representative at events, enforce facility policies and procedures throughout each event, identify and resolve event problems, and resolve public complaints. Establish, communicate, & maintain effective working relationships with staff, contractors, and facility users. Communicate with municipal officials, including police, fire, medical, event staff, and the public to ensure security of patrons and events running smoothly. Completion and/or assistance in building preparation to meet the requirements of upcoming events/shows. Completion and/or assistance with the completion of pre-show financial estimates and post-show settlements. Guide and assist event staff in job performance and resolution of patron issues and challenges. Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service. Responsible for the execution of event contracts and rental agreements for the Events Department. Function as a liaison between users of the facility and the facility staff. Prepare written evaluations of the events and distribute to appropriate management staff. Prepare written cost estimates for all clients in advance of their event as well as for prospective clients. Maintain accurate and complete files, records, and other documents relating to assigned responsibilities. Participate on a variety of committees, both internal and external to the facility. Create and distribute detailed data sheets prior to every event. Assist with staffing and scheduling of IATSE union stagehand labor force. Schedule and/or assist with scheduling EMS, fire, police, event staff, and security. Coordinate with Finance/Payroll as needed to ensure applicable parties are paid. Coordinate service needs with the Food and Beverage department, as needed. Serve as Manager on Duty as scheduled. Work a flexible schedule, including long nights, early mornings, weekends, and holidays, as needed. Perform other duties and responsibilities, as required. Qualifications Minimum of 3-5 years of experience in direct support of events in a public assembly facility or related field. Bachelor's degree from an accredited college or university with major coursework in event management, sports administration, public relations, marketing, business administration, or a related field. Proficient in the use of Microsoft Office. AutoCAD experience preferred. Strong oral and written communication skills. Ability to occasionally lift heavy objects. Must have computer skills in Microsoft Office applications and word processing, spreadsheets, databases, presentations, and Internet software. Possession of, or ability to obtain, a current CPR certificate is preferred. Ability to provide exceptional customer service even in stressful situations.