Catering Staff-Event

POSITION SUMMARY

The Catering Staff supports the Catering Department through the optimal execution of catered events to ensure a positive experience for all associated with events in order to further the Broward Center's image as a premier performing arts center.

ESSENTIAL FUNCTIONS

Deliver premiere customer service to all guests, follow established catering procedures, and to support the success of all catering events. Assist in pre and post event set up and break down including tables, linens, chairs, bars and anything else that is required. Assist servers in delivery of orders to guests' table. Be available to fill in as needed to ensure the smooth and efficient operation of each catered event as directed by the Catering & Events Manager. Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Ensure clients are enjoying their event experience and take action to correct any issues. Accurately follow the outlined dress code and will appear neat and clean (uniform and personal hygiene). Follow outlined Catering Department's procedures and instructions from supervisory staff to provide patrons with the best possible catering experience. Request additional information in any situation where instructions are not 100% clear. Accurately clock in and out for the shift. Read menu contracts and implement set up as assigned. Initiate resolution to client issues when appropriate or immediately request assistance from a supervisor. Attend all necessary internal and external meetings in order to provide and receive accurate and timely communication regarding the coordination of Food and Beverage's Catering Department's initiatives/objectives. Maintain current knowledge of the Broward Center's and Catering Department policies and procedures and to implement them correctly. Will complete additional responsibilities as assigned.

CORE COMPETENCIES

Customer Focus

• Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience. Teamwork
• Work as a collaborative member of a group contributing to the overall mission, strategies and goals. Accountability
• Take ownership for deliverables and actions and contribute value to the organization.

Accept responsibility for actions and outcomes.

KNOWLEDGE AND ABILITIES

Able to maintain a physical presence at designated work locations, maintaining regular attendance, punctuality and work a flexible schedule including nights, weekends, and holidays as events required. Able to work with a minimum of supervision so as to effectively implement directions and serve customers. Able to lift and carry a minimum of 20 pounds and work standing on feet, walking, bending, reaching, kneeling, and squatting for several hours. Able to carry heavy food trays properly. Able to work independently and as part of a team in a fast-paced environment. Able to cross train in other food and beverage related jobs that are needed for a catered event. Able to exhibit appropriate, professional, and corporate demeanor, considerable tact, and courtesy when interacting with internal and external patrons in a variety of situations. Able to work effectively and positively with others.

DESIRED EDUCATION AND EXPERIENCE

High School, High School Equivalent, or Higher:

General or any equivalent combination of training and experience.