Guest & Employee Experience Coordinator

Guest & Employee Experience Coordinator Indiana Convention Center & Lucas Oil Stadium - 3.5 Indianapolis, IN Job Details Part-time $18 an hour 14 hours ago Qualifications Access control systems Employee onboarding Visitor query response Email customer support Maintaining an organized workspace Facility security measures implementation Phone communication Greeting customers Answering guest questions Team training Event performance reporting and analysis Room tidying Clean workspace maintenance Equipment inventory management Event customer service Event on-site coordination Entry level Office phone management

Full Job Description Guest & Employee Experience Coordinator Part-Time Key Responsibilities:

Serve as the primary point of contact for all incoming communications, including phone calls, emails, and walk-in visitors, ensuring timely and professional responses Assist with security functions, including managing event wristbands and maintaining access control, ensuring a secure environment for all employees and visitors Track attendance, performance, and post-event feedback Maintain inventory of radios, uniforms, and other team materials Act as a liaison for GS staff during events, sharing updates and resolving issues Participate in post-event debriefs and contribute to event recaps Support onboarding and training of new Guest Services employees Provide project support across event operations and administrative functions as needed Maintain the organization and cleanliness of common spaces, including the entryway and break room, ensuring a welcoming environment for employees and visitors Assist in day-to-day operations of a professional sports facility, building foundational skills in the sports and entertainment industry Join the most exciting team in town! The Indiana Convention Center & Lucas Oil Stadium (ICCLOS) is a powerhouse destination for some of the largest events in the country. Every day brings something new with hundreds of events throughout the year and annual events such as the Big Ten Football Championship game, FDIC International, Gen Con, Indiana Black Expo, Indiana Comic Con, National FFA, and PRI. The Indiana Convention Center & Lucas Oil Stadium is an Equal Opportunity Employer.