Meeting & Events Manager

About the

Role :

As a CBRE Meeting & Events Manager, you will be responsible for the management of a small team assigned to meetings, events & conference services. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building for one of our premier clients. The role will require some flexibility to accommodate business needs. The approximate schedule will be 7-3:30. There will be some evenings that may require oversite of an event or meeting. This is a brand-new Global Headquarters Office, and it will be quite busy. To be successful in this role you will need to be organized, polished, comfortable working with executives, and have 3-5 years in a similar role with management responsibilities.

What You'll Do :

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Serve as primary contact with clients for meeting & events forecasts and strategies. Troubleshoot and resolve client inquiries and escalated complaints.
• Maintain department budget. Approve purchase orders for event supplies as requested by the team.
• Implement enhancements for event success. This includes making improvements to processes, procedures, and systems. Review reports to measure productivity and present findings to management.
• Ensure operations and vendors are compliant with location requirements.
• Accountable for tracking department SLAs, KPIs, and benchmarks. Monitor related performance data and identify solutions for gaps.
• Lead by example and model behaviors that are consistent with

CBRE RISE

values. Influence parties of shared interests to reach an agreement.

• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You'll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.
• Advanced math skills.

Ability to calculate difficult figures such as percentages, fractions, and other financial- related calculations. Why CBRE? We value a culture of respect, integrity, service and excellence that crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in. Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month. Internal advancement available after 6-month mark. FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list. Forbes Named one of the best large employers in America and one of the World's Best Employers