Job Description
Schulte Hospitality Group is seeking a dynamic, service-oriented Conference Services Manager to join our team! Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Hospitality Group, you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Hospitality Group provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company:
Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. POSITION SUMMARY
The Conference Services Manager is responsible for coordinating and executing all aspects of group meetings, conferences, conventions, and special events within the hotel. This role serves as the primary liaison between clients and hotel departments to ensure seamless event execution and exceptional guest satisfaction. JOB DUTIES AND RESPONSIBILITIES
Serve as the main point of contact for clients from contract turnover through event completion
Detail all group events, meetings, banquets, and convention functions accurately and efficiently
Conduct pre-convention meetings with clients and internal hotel departments
Prepare and distribute banquet event orders (BEOs), resumes, and event timelines
Coordinate with sales, catering, banquet, culinary, housekeeping, front office, and audiovisual teams to ensure successful event execution
Monitor event setup, service delivery, and breakdown to ensure quality standards are met
Assist the client in menu planning, coordinate food, beverage, table arrangements, and decorations ensuring clients' details are executed Respond promptly to client requests, questions, and last-minute changes
Build strong relationships with clients to ensure repeat business and customer satisfaction
Provide exceptional customer service before, during, and after events
Manage room blocks, meeting space allocations, and special guest arrangements
Ensure all event details are communicated clearly to operational departments
Conduct site inspections and planning meetings with prospective and confirmed clients
Resolve guest concerns and operational issues professionally and efficiently
Track event revenue, billing, and final invoices in coordination with accounting
Maintain knowledge of hotel facilities, services, and local attractions
Ensure compliance with hotel policies, safety regulations, and service standards
Assist with forecasting, reporting, and departmental administrative duties as needed
Responsible for learning the hotel brand and strategy Provide prompt and accurate responses to all client requests for proposals and information Perform various other duties as assigned to meet business objectives EDUCATION AND SKILLS
High School Diploma/GED. Bachelor's Degree preferred
Minimum of (1) year in conference services or event planning in a hotel or Conference Facility KNOWLEDGE, SKILLS AND ABILITIES
Ability to communicate effectively verbally and in writing Excellent listening and problem-solving skills Ability to exceed expectations of guests and team members Organizational Skills Strong computer skills, Marriott CI/TY a plus Positive and customer centric attitude
Must have flexible work hours that may include evenings, weekends, and holidays •The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. •Schulte Companies is an Equal Opportunity Employer.
