Member Services Coordinator

Are you a natural relationship builder who thrives on connecting with people and creating exceptional experiences? We are seeking a dynamic, enthusiastic, and service-driven Membership Coordinator to serve as a welcoming ambassador for our organization. In this highly visible role, you'll play a vital part in strengthening our community by engaging current and prospective members, leading retention and recruitment efforts, helping to coordinate impactful events, and delivering five-star customer service every day. If you're energized by helping others feel valued, enjoy building meaningful connections, and are passionate about making a positive difference, we'd love to meet you.

POSITION SUMMARY

Interacts in a friendly, professional and courteous way that results in excellent service for members, guests, volunteers, and fellow employees. Responsible for the general work relating to member retention and recruitment. Responsible for planning, implementing, and managing outreach, appreciation and special events for the organization. This position is for our Wells Ave location and includes a schedule of Sunday through Thursday, with a typical schedule of opening hours (5:00 am- 1:30 pm) included for Monday- Thursday.

Qualifications:

1. High school diploma required; associate degree or college coursework in education, business, communications, or a related field is a plus. 2. Previous supervisory experience in customer service preferred. 3. Excellent computer skills and experience with standard business software. Proficiency in Microsoft Office Suite. 4. Committing to support and further our anti-racist work as an organization. Actively works to continue to recruit and hire diverse staff and volunteers. 5. Ability to relate effectively and compassionately to diverse groups of people from all social and economic segments of the community. 6. Strong project management skills; ability to work efficiently and meet deadlines in a cross-functional, team-based environment. 7. Outstanding communicator with a talent for building strong relationships between members and the organization. 8. Professional, approachable, consistent and reliable. 9. Ability to generate and implement creative ideas. 10. Ability to identify and anticipate problems and drive them to resolution. 11. Ability to work both collaboratively and independently. 12. CPR and First Aid Training completed within the first 30 days.