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Job Description
Hospitality and Guest Services Coordinator Myers Park United Methodist Church - 3.7 Charlotte, NC Job Details Full-time $47,000 - $65,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Flexible schedule Life insurance Retirement plan Qualifications Customer communication Microsoft Outlook Interpersonal skills High school diploma or GED Driver's License Attention to detail Organizational skills Computer skills Full Job Description
ABOUT US
Myers Park United Methodist Church is a vibrant Christian community in Charlotte, North Carolina, rooted in the United Methodist tradition. Our mission is to make disciples of Jesus Christ for the transformation of the world. We are committed to growing in love of God and neighbor, reaching out with compassion, and creating a community of grace for all. Every member of our staff plays a vital role in fostering a welcoming and spiritually enriching environment.
POSITION OVERVIEW
The Hospitality and Guest Services Coordinator is an on-site full time exempt position that reports to the Director of Operations. Anticipated schedule is 35-40 hours per week, Monday - Friday with occasional nights and weekends. This role is responsible for overseeing campus-wide building usage, managing space and event requests, and coordinating with church staff to ensure the smooth and hospitable execution of all internal and external events. This role ensures that every person who steps onto our campus experiences a gracious welcome and seamless support. The right candidate will foster a warm, team-oriented, and service-minded environment in keeping with the church's mission.
GENERAL RESPONSIBILITIES
Hospitality & Guest Experience Create and maintain a culture of hospitality, ensuring all members, guests, and visitors feel genuinely welcomed and supported during their time on campus. Collaborate with ministry teams and staff to deliver a seamless, inviting, and organized guest experience. Serve as a key liaison for special events, ensuring smooth transitions and support throughout. Support and lead staff hospitality and team building efforts designed to enhance collaboration, strengthen team cohesion, and promote a healthy organizational culture. Demonstrates flexibility and a servant leadership mindset by willingly assisting with a wide range of responsibilities as needed to support the mission, team, and ministry environment. Event & Room Coordination Act as the primary point of contact for all internal and external room and event requests. Provide detailed information on space availability, cost estimates, catering options, and room configurations. Advise requesters on logistics such as timing, room selection, setup needs, and parking challenges. Oversee overall campus scheduling to prevent conflicts and address campus constraints such as limited parking. Maintain accurate and timely updates in the event database. Regularly collaborate with catering, AV, maintenance, and ministry representatives. Manage inventory of shared event supplies (e.g., linens, serving ware). External Events Manage contracts, fees, and follow-up communications related to external room and auditorium rentals. Collaborate with maintenance, AV, IT, and catering teams to oversee event breakdown, cleanup, and invoicing. Internal Ministry Support Partner with ministry areas to facilitate events and programs with care and attention to detail. Assist with planning and support of funeral and wedding receptions in collaboration with Congregational Care and Worship teams. Support church programs by reserving spaces, coordinating setup, and fulfilling supply needs. Input recurring and specific event needs into database for proper scheduling and resourcing.
QUALIFICATIONS
High school diploma or equivalent required Experience in hospitality, event planning, or facilities coordination preferred Excellent communication skills—both written and oral Commitment to outstanding customer service with a proactive, solution-oriented mindset Ability to work independently while collaborating effectively with others High degree of discretion and confidentiality in ministry settings
PHYSICAL REQUIREMENTS AND ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Ability to communicate effectively with staff, volunteers, vendors, members, and guests in person, by telephone, and through written communication. Ability to remain stationary for extended periods while working at a computer and attending meetings. Ability to move throughout a large campus, including offices, meeting rooms, worship spaces, and event locations. Ability to operate standard office equipment, including computers, printers, copiers, and telephones. Ability to occasionally lift, carry, move, and position materials, supplies, tables, chairs, and event-related equipment weighing up to 40 pounds. Ability to bend, stoop, reach, kneel, and climb stairs as needed to inspect event spaces and support event setup and breakdown. Ability to work occasional evenings, weekends, and extended hours in support of church events and activities. Ability to assess event spaces, identify potential logistical concerns, and respond appropriately to changing priorities and operational needs. Ability to maintain regular, predictable attendance and punctuality.
Job Type:
Full-time Pay:
$47,000.00 - $65,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Vision insurance People with a criminal record are encouraged to apply
