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Operations & Event Manager
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Roots Catering
Charlotte, NC (In Person)
$59,117 Salary, Full-Time
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Job Description
Operations & Event Manager Roots Catering - 4.1 Charlotte, NC Job Details Full-time $50,000 - $60,000 a year 17 hours ago Benefits Paid parental leave Disability insurance Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Qualifications Table setting Event catering coordination Team leadership Managing hospitality teams Managing catering events Team development Schedule management Driver's License Banquet experience Organizational skills Leading team collaboration initiatives Ordering supplies Senior leadership Experience design Full Job Description
POSITION OVERVIEW
The Operations & Event Manager is a senior-level event leader responsible for owning the planning and execution of Roots' most complex, high-touch events. This role serves as the lead producer on assigned events, translating client vision and operational plans into exceptional on-site execution while ensuring alignment with Roots standards for design, service, and guest experience. This position requires a strong eye for detail and design, advanced event management experience, and the ability to lead teams confidently in fast-paced, high-pressure environments. In addition to event leadership, this role partners closely with the Director of Operations & Event Production to support logistics, rental coordination, and operational systems that ensure seamless execution across all events.CORE RESPONSIBILITIES
Event Management- Serve as lead event producer for high-complexity and high-visibility events.
- Own full event execution from BEO interpretation through breakdown.
- Attend BEO meetings and translate event details into clear execution plans.
- Direct service staff and assistant event managers to ensure successful execution.
- Resolve event-day challenges with professionalism, urgency, and sound judgment.
- Maintain communication with clients, venue contacts, vendors, and internal teams.
- Ensure events remain on schedule and meet Roots standards for quality and hospitality. Event Design & Experience
- Execute event designs consistent with client expectations and Roots standards.
- Maintain high presentation standards for buffets, stations, bars, and serviceware displays.
- Order and coordinate greenery, décor, and design elements as needed.
- Identify opportunities to elevate event presentation and guest experience. Event Production & Logistics
- Review BEOs and event details to develop comprehensive execution plans.
- Create detailed pack lists, task lists, and event-specific production timelines.
- Identify equipment, serviceware, rental, and inventory shortages and communicate needs proactively.
- Coordinate event logistics with Culinary, Service, and Sales teams to ensure seamless execution.
- Lead expo and loadout processes and verify all event materials are packed accurately and completely.
- Assign and communicate event vehicle needs in coordination with the Operations team. Team Leadership
- Foster accountability, professionalism, and adherence to Roots standards.
- Assist with training and development of event management staff.
- Provide performance feedback and operational insights to leadership. Rental & Inventory Coordination
- Forecast event-specific rental and disposable needs based on BEO requirements.
- Manage rental logistics for assigned events, including forecasting, ordering, revisions, and returns.
- Assist with inventory forecasting by identifying recurring shortages and replacement needs.
- Maintain organization and readiness of event equipment, serviceware, and décor items.
- Ensure all rental and inventory items are properly staged, packed, and returned. Operational Support
- Collaborate with the Director of Operations & Event Production to improve systems, workflows, and operational efficiencies.
- Assist with inventory forecasting and operational planning.
- Support implementation of SOPs and execution standards. Reporting & Continuous Improvement
- Complete after-action reports for assigned events.
- Document operational challenges, inventory concerns, and process improvement opportunities.
- Provide feedback to the Director of Operations & Event Production regarding execution trends and operational efficiencies.
- Assist with implementation of new procedures, systems, and training initiatives.
WHAT MAKES SOMEONE SUCCESSFUL IN THIS ROLE
- Highly organized and detail-oriented.
- Proactive, adaptable, and solution-focused.
- Strong sense of ownership and accountability.
- Passion for creating exceptional, high-touch event experiences.
- Strong leadership presence and ability to run complex events independently.
- Positive attitude and strong team-first mentality.
REQUIRED QUALIFICATIONS
- 3+ years of experience in catering, hospitality, event management, or event production.
- Experience managing events, coordinating logistics, and leading teams.
- Experience reading and executing Banquet Event Orders (BEOs).
- Strong organizational skills and attention to detail.
- Strong eye for event design, presentation, and guest experience.
- Ability to manage multiple priorities in a fast-paced environment.
- Valid driver's license and reliable transportation.
- Ability to lift up to 50 pounds and work in both warehouse and event environments.
- Availability to work evenings, weekends, and holidays as required.
COMPENSATION & BENEFITS
- Industry-competitive base salary with bonus structure
- Comprehensive health, dental, and vision insurance 75% company paid
- Short-term disability insurance 100% employer paid
- Paid Time Off (PTO)
- Paid parental leave