Coworking Experience Associate

Role Overview Reporting to and assisting the Colab Community Manager, Bell Works New Jersey Director of Colab, and Bell Works Property Manage as needed. Primary Responsibilities As a Colab Member Experience Associate, you will be the heart of the member experience, truly aiming to create great days for all who enter your office. While your day may not look the same, here's what it could look like: You are the first face people see while you're preparing the office for the day: checking the coffee is stocked, conducting an opening space walkthrough to confirm the workspace is ready for primetime, and stocking shared amenities as needed and backing up our porting staff as needed. You're proactive and take ownership over managing inventory and ordering your location's supplies. You help support events and take the extra time when it comes to the design of unique signage because you know the magic is in the details. You add new members into multiple systems so their first day in their office is seamless and memorable. Daily oversight of the Colab meeting rooms, and ensure they are being maintained to our set standards, and both pre booked and last minute pop up bookings are running smoothly You assist a member with IT or wifi issues should they ever come up - no job is too big or too small for you to tackle. You dip your toe in local marketing events - ensuring any prospective member knows the true value of our flexible solutions. You take a walk-in-tour while your Manager is assisting another potential member. Coordinate with security, cleaning crews, maintenance, and external vendors to resolve urgent issues impacting member experience. You can balance hospitality with enforcement—making members feel cared for while upholding standards that protect the community. Additional Responsibilities Colab Networking & Events Support Provide feedback on event programming types and evaluate events based on attendance, satisfaction, and impact they have. Set up, support events that help to create and drive our community and execute and support events planned by the team when applicable in the building. Distribute all necessary info to promote the event including creation and posting of weekly events posters and individual event posters. Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc.). Building Operations and Management Know and explain our building policies and procedures and communicate and update members on building issues via email, in-person Liaise with the in-building management team, third party vendors as needed to ensure space is kept up to our standards. You're a great fit for this role if: No member request is too big or too small for you to handle. You find yourself smiling when restocking the fridge and fixing the printer You're energized by meeting new people and work well in a team because you like supporting and assisting to help the big picture come together You can create order out of chaos and are always planning ahead. You come up with solutions before anyone knows there is a problem You're resilient. You know the value of having a routine, but you're ready for the bumps too Problem solver and not afraid of challenges, life long learner mentality. You're willing to get your hands dirty and realize the behind the scenes work is not always glamorous You always look to improve and make things more efficient because staying busy is your happy speed

Role Requirements:

Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs. Must be able to stand, bend, kneel, reach, and walk for extended periods throughout the day. Ensure work areas are kept in a sanitary condition and all safety protocols are followed. Right now it's more important than ever that an associate is passionate about building relationships and community. You can effortlessly connect with your members. You know that the most meaningful interactions are rooted in trust and shared values. About Bell Works & Colab Colab @ Bell Works Whether you need an individual desk or a full suite, colab offers a work environment that empowers your creativity and nurtures your unique business goals. Scale up or down easily in a space that adapts to your evolving needs, all while enjoying access to the incredible range of indoor and outdoor amenities the Bell Works Metroburb has to offer. Bell Works Metroburb Bell Works is the reimagination of the historic former Bell Labs building in Holmdel, N.J. Today, the building is a one-of-a kind destination for business and culture, complete with a blossoming ecosystem of technology, traditional offices, retail, dining, hospitality, and much more. Metroburb (Noun) /metroburb/ "A large-scale mixed-use building, with great access, office, retail, entertainment, hospitality, residential, health, wellness, fitness, everything you would find in a metropolis but in a great suburban location."

Job Type:

Full-time Pay:

From $45,500.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

In person