EVENT CAPTAIN

Position:

Event Captain -

Part Time Department:

Guest Services Experience:

Some Experience Required - Cash Handling & Bartending Preferred Reports to:

Guest Services Management Team Schedule:

Must be able to work weekends and holidays and during school breaks. Schedule varies and is dependent on the event calendar, weather, and guest attendance. Due to the nature of the position, the majority of shifts will be on weekend evenings when most events occur.

Pay:

$17 to $19/hour EPZ Team Member Responsibilities To uphold the Zoo's mission of fostering an appreciation of wildlife and the environment that will inspire active participation in conservation. Have knowledge and understanding of all Zoo policies and procedures. Assist Management in ensuring safety, cleanliness, and efficiency in all areas of the Zoo's operation. Ability to interact and communicate cordially with the public. Essential Responsibilities Possess in depth knowledge of Food and Beverage preparation and presentation Be able to coordinate with onsite vendors and departments to ensure timelines are adhered to Coordinate with the caterer to manage event updates, logistics, and service expectations Lead staff during the event to guarantee all aspects are operating, as outlined in the Banquet Event Order (BEO) Assist and communicate with event host during the event Ensure the Event locations have been setup as specified in the Floor Plan and BEO Coordinate with the sales, event setup, and catering teams to ensure that they have the most up to date information and are prepared for the event Able to be trained to operate the necessary systems and equipment as needed for the events (AV equipment, POS systems, Event Sales System, events calendar, Zoo phone system, etc.) Must be able to follow Standard Operating Procedures (SOPs), which outline essential opening and closing procedures for the event spaces and certain Zoo aspects Respond to guest needs, both stated and implied Must be able to practice basic problem solving and able to adapt to any changes with the event Manage bar set up and supplies Qualification Requirements This position may require prolonged standing Must be able to lift a minimum of 50 lbs Must have a driver's license Must be able to work flexible hours including nights and weekend Must be able to work inside or outside in a variety of weather conditions Bilingual is a plus First aid and CPR training is preferred RAMP Certification is a plus Must be at least 21 years or older Computer skills: Windows, POS, Microsoft office (Excel, Word, PowerPoint) Ability to Multi-task and address needs in multiple areas of the Zoo Must be able to pass background and child abuse clearances Two forms of official valid identification are required