Box Office Coordinator

Position Overview:

The Box Office Coordinator builds and supervises ticketing across multiple venues via Ticketweb and Ticketmaster (typically 1,000 capacity and under), oversees box office operations on show nights, and provides administrative support to the Box Office department. These venues include but are not limited to: Bimbo's 365 Club, Palace of Fine Arts, 1015 Folsom, Great Northern, Monarch & Rickshaw Stop, as well as other events on an as needed basis. This person acts as a supervisor and manages the box office on event nights for various venues each month.

Duties/ Responsibilities:

Build and supervise events for above listed venues. Submit events to ticketing platforms and update events as needed throughout the on-sale period. Manage inventory which includes ensuring timely payment collection for ticket purchases. Build events into an internal guest ticketing system and process internal orders promptly. Complete box office settlements for all events in a timely manner. Process and submit payroll accurately and on time for all assigned events. Coordinate with Ticketmaster and Ticketweb to ensure proper equipment coverage for all auxiliary events on event nights. Oversee and distribute daily ticket counts internally in partnership with other Box Office managers. And externally via inbox management, responding to agency ticket count requests and setting up auto-counts. Supervise and maintain all equipment for auxiliary events in the office Manage various ticket department inboxes. Assist in processing internal orders for all Another Planet concerts Submit Pollstar & Billboard reporting. Coordinate Outside Lands festival prep. Continue to train and learn to supervise more complex events & venues

Show Duties:

Work and supervise various Another Planet events & festivals Remain available on event nights to address any questions or issues that arise. Responsible for advancing box office needs thoroughly with part time staff working events under your purview Assist with additional box office department events as needed, with the potential to work up to 8-10 events across venues per month during peak season.

Qualifications:

1-2 years of relevant work experience in a box office setting, preferably in the music industry. Ticketmaster (TM1, Sales & Host). Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Google Suite (Drive, Docs, Sheets, Slides). Adobe Cloud Platforms preferred. Work regular hours in an office environment. Skills /

Experience:

Knowledge of the music industry and passion for live music. Must have the ability to work in very busy and high stress situations while maintaining grace and composure. Excellent organizational, research, and project management skills. Ability to work both independently and as part of a team. Exceptional communication skills and a professional, fun, friendly attitude Must be extremely flexible to work long hours, nights, weekends and holidays A great candidate will be eager to learn, take on new challenges, and contribute to a collaborative team environment

Compensation & Benefits Package:

SALARY:

$71,000 - $75,000 (commensurate with experience) Health Insurance (includes Vision & Dental) 401K (after first 6 months) Paid time off (PTO) sick and vacation days Life Insurance FSA (flexible spending account) Short-term disability Long-term disability Pet Insurance Work from home options after 1 year of employment Paid holidays provided by our policy This job description is a general overview of this position at this time. However, the duties and responsibilities herein described will be changed from time to time as the company grows and takes on ticketing at various venues and festivals and the person fulfilling this position should be flexible to accommodate the needs of the department and company. Another Planet Entertainment is committed to producing events and concerts with an independent, forward-thinking approach. Our team is composed of talented, driven individuals that are passionate about music and live events. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.