Member Relations Director

Member Relations Director at Heritage Golf Group Member Relations Director at Heritage Golf Group in Myrtle Beach, South Carolina Posted in about 15 hours ago.

Type:

full-time

Job Description:

Grande Dunes Members Club is seeking an energetic, relationship-focused Member Relations Director to enhance the overall member experience while supporting Food & Beverage event programming and promotion. This role serves as a key ambassador for the Club, fostering member engagement, supporting marketing initiatives, and assisting with the coordination and booking of member-focused Food & Beverage events. The ideal candidate is highly organized, service-oriented, and passionate about creating exceptional experiences for members and guests. This position works closely with Club leadership, Food & Beverage operations, and the marketing team to promote Club activities, increase member participation, and support Food & Beverage event revenue. Essential Responsibilities Member Relations & Engagement Serve as a primary point of contact for member inquiries, feedback, and service recovery opportunities. Welcome new members and assist with onboarding and orientation experiences. Develop and execute member engagement initiatives designed to increase participation and satisfaction. Promote Club programs, social events, dining experiences, and member activities. Build strong relationships with members to foster a welcoming and connected club environment. Assist in gathering member feedback and identifying opportunities to enhance the overall member experience. Food & Beverage Event Support Assist with booking and coordinating member-hosted Food & Beverage events, including private dinners, celebrations, club functions, and social gatherings. Respond to event inquiries and provide information regarding available spaces, menus, and event options. Prepare event agreements, banquet event orders, and related documentation as needed. Coordinate event details with the Food & Beverage team to ensure seamless execution and an exceptional guest experience. Maintain event calendars and assist with scheduling private dining and Club-hosted Food & Beverage events. Support the promotion of Club dining experiences, special events, and seasonal programming. Assist in achieving Food & Beverage event revenue goals through proactive member communication and relationship building. Marketing & Administrative Support Assist with marketing and promotional efforts related to Club events, dining programs, and member communications. Collaborate with Club leadership on social media content, newsletters, and event promotion. Maintain accurate records of member interactions, event bookings, and sales activities. Provide administrative support for member programs and Club events as needed. Qualifications Minimum 2 years of experience in hospitality, private clubs, event sales, member services, marketing, or a related field. Strong customer service and relationship-building skills. Experience coordinating events, banquets, or hospitality programs preferred. Excellent written and verbal communication skills. Strong organizational skills with the ability to manage multiple priorities simultaneously. Proficiency with Microsoft Office and hospitality or club management systems. Ability to work evenings, weekends, and holidays as business needs require.