Premium Services Manager

Premium Services Manager University of South Carolina - 4.2 Richland, SC Job Details Full-time 5 hours ago Benefits Paid parental leave Paid holidays Health insurance Parental leave Life insurance Qualifications Sales negotiation Managing customer accounts Customer communication Basic graphic design principles Word processing Spreadsheets In-person customer service Mid-level Graphic design Dynamic pricing analysis Bachelor's degree Venue customer assistance Collaboration with community partners Sales development Organizational skills Prospecting Presentation creation Productivity software Training & development Order processing Yield management Training Event customer service 2 years Communication skills Marketing Event logistics coordination Event sales Full Job Description Posting Number

STA00388PO26

Job Family Athletics Administration Job Function Athletics Administration USC Market Title Athletics Administrator Link to USC Market Title https://uscjobs.sc.edu/titles/132064 Job Level P2 - Professional Business Title (Internal Title) Premium Services Manager Campus Columbia Work County Richland College/Division Athletics Department ATH Colonial Life Arena State Pay Range Unclassified USC Market Range B00 Anticipated Hiring Range Salary commensurate with qualifications. Location of Vacancy Part/Full Time Full Time Hours per Week 37.5 Work Schedule Generally will work Monday-Friday 8:30am - 5:00pm Willing to work a flexible schedule to include evenings and weekends to meet the needs of the department Basis 12 months Job Search Category Other Professional About USC About University of South Carolina From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond. Veterans' Preference Statement The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities. Benefits for FTE Positions The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding. Position Description Advertised Job Summary Premium Services Manager for Colonial Life Arena (CLA), reports to the Senior Assistant General Manager for CLA. Position ensures the overall satisfaction of suite holders as well as actively selling group tickets for all family shows and events. Works to promote the use of executive and entertainment suites in the arena, maintain customer accounts, and manage sales efforts to increase arena revenue in the areas of group and premium sales. Job Related Minimum Required Education and Experience Requires a bachelor's degree in a job related field and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience. Required Certification, Licensure/Other Credentials Preferred Qualifications Knowledge/Skills/Abilities Knowledge of sales and superior customer service skills. Proficiency with MS Office applications and word processing, spreadsheets, database, presentation, graphic design and Powerpoint. Excellent verbal and written communication skills, organization and negotiation skills. Ability to multi-task under time limits. Attention to precise details and accuracy of specified standards. Ability to handle a high volume of contracts, work nights, weekends and holidays as required. Job Duties Job Duty Process all group and premium ticket orders via the ticketing system; Complete administrative tasks and assure that reports are timely and accurate. Perform other duties as assigned. Essential Function Yes Percentage of Time 20 Job Duty Assist in management and supervision of intern training program to improve overall experience of interns at CLA. Essential Function Yes Percentage of Time 5 Job Duty Maximize premium revenue for each event via dynamic pricing, packaging, incentives, and other new creative processes. Prospect manage and maintain group and premium sales accounts for premium events. Essential Function Yes Percentage of Time 25 Job Duty Serve as the main contact for suite holders and group leaders during events; Communicate event details to suite holders; Coordinate suite rentals/grids and provide to key internal contacts. Monitor executive and entertainment suite appearance and upkeep. Essential Function Yes Percentage of Time 40 Job Duty Manage all group sales efforts for each arena event. Coordinate with the marketing department to maximize reach to local groups, within the email database and externally. Work with community partners, especially those partnered with the Athletic department, to increase super group sales. Essential Function Yes Percentage of Time 10 Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing. Safety Sensitive or Security Sensitive No Hazardous weather category Essential Posting Detail Information Number of Vacancies 1 Desired Start Date Job Open Date 05/29/2026 Job Close Date 07/13/2026 Open Until Filled No Special Instructions to Applicant Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by July 13, 2026. The University of South Carolina offers a valuable benefits package including but not limited to: Health and Life Insurance Retirement Programs Paid Tuition Dependent Scholarships Annual Leave Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities Click here to learn more about why you should work at USC.

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//uscjobs.sc.edu/postings/207124 EEO Statement The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.