Team Shop and Events Assistant Manager - VolShop - UTK

Team Shop and Events Assistant Manager

• VolShop
• UTK University of Tennessee
• Knoxville
• 4.

1 Knoxville, TN Job Details Full-time 2 hours ago Qualifications Customer returns handling High school diploma or GED Full Job Description The Team Shop and Events Assistant Manager support the Events Manager in the daily operations of the Team Shop at Neyland & Lindsey Nelson Stadium and licensed merchandise locations at all University of Tennessee athletic events. This role assists in executing event operations, ensuring exceptional customer service, strong product presentation, and operational consistency. Key responsibilities include assisting with onboarding, training, and coaching Student Retailers to reinforce service standards and product knowledge. Helps supervise approximately 50 Student Retailers, supports visual merchandising execution, monitors inventory levels, and ensures accurate use of POS and operational procedures. The role frequently requires evenings, weekends, and holidays aligned with the athletic event schedule.

Inventory Management:

The Events Assistant Manager supports the Events Manager in executing visual merchandising standards at the Team Shops and all VolShop event locations. Assists in directing Student Retailers to stock merchandise, ensure accurate pricing, and maintain displays that drive sales and create a positive shopping experience. Helps monitor inventory levels during events and communicates replenishment needs to the Events Manager, buyers, and distribution center. Assists with transferring merchandise between VolShop locations and preparing product for event venues. Supports proper handling and care of event vehicles used to transport inventory. Reinforces loss prevention procedures and supports sales floor security efforts at all event locations to minimize inventory shrinkage.

Supervision of Student Retailers and Daily Operations:

Responsible for training and overseeing Student Retailers ensuring smooth daily operations.

Key duties include:

Training and Coaching:

Train Student Retailers on register procedures, customer service, product knowledge, and store policies, while providing ongoing coaching to improve performance.

Scheduling & Payroll:

Adjust Student Retailer hours in scheduling in payroll system, and support the hiring and training of new employees in collaboration with the Team Shop and Events Manager.

Store Operations:

Perform opening and closing procedures, ensuring all store and University policies are followed. Address Student Retailer issues with Events manager, and ensure POS areas are stocked with necessary supplies.

Leadership:

Serve as Person In Charge in the Team Shop and Events in the Managers absence, making key operational decisions.

Collaboration:

Attend VolShop departmental meetings to stay informed on policies, procedures, and store initiatives.

Customer Service & Event Operations:

Model exceptional customer service and support the Events Manager in reinforcing service expectations with Student Retailers. Provides ongoing coaching and guidance to team members to ensure positive and consistent customer experience. Regularly operates the POS system and assists with opening and closing event locations in accordance with established procedures. Supports the resolution of customer concerns and escalates complex issues to the Events Manager when appropriate. Help ensure guests have a positive and enjoyable shopping experience that encourages repeat business. Applies sound judgment within established guidelines and supports store policies, including returns and exchanges.

Required Qualifications:

High school diploma or GED 1-year working in the retail industry

Preferred Qualifications:

Bachelor's degree 1-year of supervision in retail or similar field 1-year in customer service role The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university's tradition of lighting the way for others through leadership and service. UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory. The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service. UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone. The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine. Apply today and join the Tennessee Volunteer community!