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Convention Services Manager
Job
Remington Hotels
Fort Worth, TX (In Person)
Full-Time
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Job Description
To coordinate, manage, and prepare all event documentation and coordinate with Sales, property departments and client to ensure consistent, high level of service throughout all phases of property events.
Ensures their property events have a seamless turnover from sales to service back to sales.
Recognizes opportunities by up-selling and offering enhancements. Know your work schedule and follow it with a high degree of reliability.
Work in a cooperative and friendly manner with fellow associates.
Maintain professional attire and personal hygiene.
Read, understand and follow all policies, procedures and practices as stated in theAssociate Handbook.
Inform management promptly of any work-related problems or guest complaints.
Provide for a safe work environment by following all safety and security procedures andrules.
Comply with all applicable federal, state and local laws and ordinances as they apply to thehotel, guests and associates. Know all emergency procedures (fire, severe weather, bomb threats, guestaccidents/illness, etc.).
To negotiate with the guest and other patrons for banquets, meetings and other functions, all arrangements, suggesting menus, bar set up, room arrangements as per policy and procedure. On completion of negotiations, inform other departments of arrangements inwriting which are necessary to assure success of the function.
Works closely with set up person for all catering functions to insure maximum utilizationof facilities.
Prepare monthly inventory of all catering office supplies and requisition same for GeneralManager's approval. Train, coordinate and supervise regarding the duties of the banquet captain and the banquetstaff. Maintain budgeted sales quotas. Solicit banquet business, correctly enter bookings in diary and finalize these functions. Handle changes in information listed on Banquet Event Orders (BEO) effectively. Finalize details on Banquet Event Order Sheets from the sales department by makingcustomer contact, receiving finalized program and publishing BEO's for distribution. Meet or exceed own booking goals each month by talking and personally meeting withcustomers to sell hotel function space.
Perform MOD responsibilities as directed by property policy.
Accurately prepare weekly forecast for banquet functions. Provide site tours to potential customers of the hotel's banquet facilities.
Perform MOD responsibilities as directed by property policy.