Event Service Manager

Event Service Manager Garcia Event Centers San Antonio, TX Job Details Full-time $16•$18 an hour 14 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Retirement plan Qualifications Spanish Teamwork Microsoft Excel Customer relationship building Microsoft Outlook English Schedule management Attention to detail Customer relationship management Time management

Full Job Description Job Title:

Event Service Manager Reports to:

Director of Operations Type:

Regular; Full-time 40 hours

Hours:

Weekdays:

Monday through Thursday 8:00am•5:00pm as scheduled.

Event Days:

Friday•Sunday as scheduled based on business demands.

Position Summary:

The Event Service Manager plays a pivotal role in delivering exceptional client experiences from concept to completion. This position is responsible for overseeing client satisfaction through planning the timeline of the event through execution of our services. Key responsibilities include meeting with clients to develop detailed event timelines, conducting final review meetings to refine all details, and personally overseeing onsite event execution to bring their vision to life. The Event Service Manager serves as the primary point of contact, building lasting relationships and ensuring every special occasion exceeds expectations. This is an ideal role for a detail-oriented professional who thrives in a dynamic environment and finds fulfillment in creating memorable events.

COMMUNICATION

Core Values:

Quality, Accountability, Teamwork, and Trust.

Policy & Procedure Manual:

comply with all rules and regulations. Maintain a positive role in the work environment and never break character of Event Service Manager. Provide the Garcia Experience; Set the precedent for excellence through leading by example. Must be responsible, dedicated, and able to ensure follow through. Respond to emails in a timely manner. Participate in weekly GEC meetings. Bilingual in English and Spanish required.

RESPONSIBILITIES

Office Welcome visitors upon arrival in a polite manner and with a positive attitude. Assist clients with existing reservations (face-to-face in office, over the phone, and email) with a positive, helpful attitude. Respond to telephone calls and emails promptly and courteously. Always provide the Garcia Experience. Accept reservation deposits and payments; verify all payments have been entered into database. Maintain Client Event Orders (EOs) all specific client needs and details are to be recorded and updated during every client interaction. Responsible for current client Timeline appointments: create and advise, send to DJ's at 30 day mark. Responsible for current client Final Review appointments: Review event orders, additional terms & conditions, and seating arrangement with clients. Provide clarification on contract terms. Attend department or company meetings as needed. Event Day (MOD)

Quality Control:

Decorations, Catering, Production, ballroom temperature, cleanliness (bathroom, trash, tables).

Timeline Coordination:

Verify all GEC provided services and timelines are executed on time and to the client's satisfaction (decorating, catering, concessions, and DJ). Coordinates with all vendors. Communicate with the clients and address any client needs/concerns (event day & post event). Lead with yes, find solutions, problem solve, critical thinking required. Manage all client complaints/feedback and lost items (event day & post event). Manage text line communication with clients.

Surveys:

responsible for handling post event surveys. The Director of Operations must be informed of any client issues during the execution of an Event.

REQUIREMENTS & QUALIFICATIONS

Computer skills: proficient in Microsoft 365 (including Word, Excel, Outlook, Teams, and SharePoint) Minimum of 5 years' experience in the hospitality industry. Availability to work a flexible schedule, including after-hours, evenings, weekends, and holidays. Excellent customer relation skills; written and verbal communication skills. Ability to demonstrate discretion, good judgment, tactfulness, and diplomacy. Strong time management, planning, presentation, and organizational abilities. Must be able to work in a fast-paced environment and demonstrate the ability to multi-task while working calmly under pressure.

DISCIPLINE

Any employee who is violating the rules and regulations or policies and procedures should be disciplined according to the Policy & Procedures Manual. All disciplinary action should be documented in the appropriate form and submitted to the owner.

Pay:

$16.00•$18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person