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Conference Services Supervisor
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Ghidorzi Hotel Group
Wausau, WI (In Person)
$39,520 Salary, Full-Time
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Job Description
Conference Services Supervisor 3.6 3.6 out of 5 stars Wausau, WI From $19 an hour - Full-time Ghidorzi Hotel Group 5 reviews From $19 an hour - Full-time Join the Conference Services team at the beautiful Hilton Garden Inn of Wausau and be a part of the many successful events that are held at this property! This role is a key member of the event team, overseeing pre-event prepping, room refreshes during event and post-event reassembly of conference spaces. The Hilton Garden Inn Wausau is in the top 1% for overall guest experience of all 800+ Hilton Garden Inn hotels nationwide. Primary Responsibilities
- Works alongside the Event Coordinator, serving as the point person for all event setup, audio visual needs and execution of event details.
- Supervises conference set up employees, including hiring, training and evaluating performance.
- Prepares a plan for the meeting space and ensures that the conference set up team correctly handles the moving, arranging and setting up of furniture and AV equipment.
- Coordinates with internal F&B Manager to ensure timely setup, delivery, refresh and cleanup of event food and beverages.
- Opens event space and conducts a final walk through before event to confirm all event and set up details are in place.
- Consults with meeting planner upon arrival the day of the event to guide them to the event space, confirm key meeting details and conduct an AV test run.
- Keeps meeting spaces fresh and clean throughout event.
- Ensures that all event space is reassembled post-event and closed down appropriately at the end of each day.
- Assists in billing/invoicing of all events in tandem with the Event Coordinator.
- Maintains adequate stock of all essential items related to conference services (i.e. Conference Break Food & Beverage, Pens, Pads, AV Equipment etc.).
- Adheres to safety standards while maintaining efficient work habits.
- Keep all workplace information in strict confidence.
- Perform other tasks as assigned. Qualifications
- Minimum education level of a High School Diploma; some college preferred.
- Minimum of two years of experience in event/banquet set up, event coordination or a related customer service supervisory position.
- High proficiency in AV equipment, systems and terminology, including HDMI, VGA and USB.
- Flexible schedule with availability that varies from week to week during daytime, evening and weekend hours according to the conference schedule.
- Professional appearance and excellent customer service skills with the ability to interact effectively with meeting planners, attendees and hotel guests.
- Ability to work independently and as a team member, collaborating as necessary to ensure the client needs are met.
- Ability to lift 50 pounds, move furniture and climb stairs.