Front of House Team Member

Front of House Team Member The Shotgun Players Berkeley, CA Job Details Part-time $19.18 an hour 1 day ago Benefits Flexible schedule Paid sick time Qualifications Google Drive First aid Administrative experience Cleaning Computer skills Guest services Restaurant experience Full Job Description Shotgun Players Front of House Team Member (FOH)

STATUS:

Part-time, non-exempt employee

PAY RATE

$19.18/hour + tips

REPORTS TO

Box Office Manager

DEADLINE TO APPLY

Rolling applications accepted Who We Are Shotgun Players is a company of artists determined to create bold, relevant, affordable theatre that inspires and challenges audiences and artists alike to re-examine our lives, our community, and the ever-changing world around us. We are committed to a welcoming and inclusive work culture and audience experience where everyone who walks through our doors feels a deep sense of belonging. We center our values in all that we do and hold ourselves accountable with rigorous, comprehensive, and regular reviews of policies, procedures, and staff. Getting it "right" is not a box we can check. It's a daily practice and we are all here for that journey! We invite applicants to review our statement of values , our community agreements , and our racial equity action plan . Job Description Shotgun is open to the public with main stage plays most Wednesday-Sunday, as well as some Monday and Tuesday evenings for readings and other events. We have programming 38-40 weeks per year. The regular nightly front of house ("FOH") team is one box office manager, one house manager, and one concessionaire. Occasionally, a fourth FOH staff member is hired for certain shows (like Natasha, Pierre & The Great of 1812) . The FOH team shares the responsibility of opening and closing the theatre for performances, ensuring lobby and house cleanliness, distributing tickets, serving concessions, and addressing patron concerns as they arise. The ideal front of house staff member is someone with strong customer service skills, a passion for theatre and the performing arts, enjoys interacting with patrons, is comfortable with giving public announcements, and has an impeccable eye for detail as the positions include managing a number of moving parts in a fast-paced environment. FOH team members are a group who look forward to engaging with our community: theater-goers who are thrilled to enter our spaces for a unique art experience, and who arrive ready to celebrate theater. As with many service jobs, Shotgun Players recognizes the emotional labor inherent in front of house positions, and commits to providing training and toolkits for patron interactions, fair compensation for that labor, as well as a clear process for reporting inappropriate patron behavior. While our FOH team does have a responsibility to communicate with disgruntled or distressed patrons, major emotional or medical support is not part of the job. For any patron who needs more than a glass of water, please either refer them to Shotgun executive staff or a licensed medical provider. Emergency medical procedures and paperwork for submitting grievances will be covered in training. Core Responsibilities Setting up and running the concessions stand. (stocking fridge, polishing glassware, prepping garnishes) assisting with Shotgun's front of house duties, including distributing tickets, ensuring the lobby, restroom, and house cleanliness before and after performances, and answering patron questions. Supporting the Box Office Manager at Will call with opening the lobby and the house and assisting with box office requests as they arise. Making regular announcements to the audience before and after each performance as needed, and helping run our nightly raffle either pre-show or at intermission. Assisting patrons with questions and concerns and accommodating audience requests when acceptable. Assisting patrons in the rare event of an emergency by providing basic first aid supplies, contacting emergency first responders, and cooperating with the production stage management team to ensure audience safety. Interacting with individuals in and around our theater spaces (both ticket-holders and non-ticket holders) in a safe and respectful manner. Closing and securing the theater nightly after performances or public events. Modeling Shotgun's COVID guidelines. Qualifications Computer skills (proficiency in Google Drive is necessary; experience with CRM ticketing software is a plus) Excellent organizational, multitasking, and customer service skills Superior attention to detail Grace, patience, and a sense of humor Past bar service, customer service, and theater front of house experience is appreciated, but not required. Ability to speak clearly and comfortably to a theater full of patrons You must be 21+ Full

CVOVID-19

Vaccination Time Commitment Training:

10 hours (paid)In-person shadowing shifts to learn our nightly flow. Online harassment, bystander, behavior management, and antiracism training. RBS Training certification (compensation for training time provided by Shotgun Players) Working shifts (like a restaurant) for the nightly concessions stand and front of house during our performance weeks. Typical shifts range between 4-6 hours, dependent on performance length. Shotgun prioritizes the health and safety of its staff and patrons.

Front of house employees who are sick with a cold, cough, fever, or other clear forms of possibly infectious disease are encouraged to take sick leave by contacting the box office manager as soon as possible. Paid sick leave is a FOH benefit. Front of house employees who cover for sick coworkers on short notice (24 hours or less) will be paid an increased hourly rate for the covered shift ($20/hr). For the right person, there is also the possibility of additional daytime hours working as administrative support in our fantastic office. All work is done on-site at our theater in South Berkeley. A minimum 9-month commitment is required. How to Apply Please complete this form: https://forms.gle/ScukqvFxno5cMCWWA This includes uploading a cover letter and your resume, and submitting references with contact info. If you have any questions or concerns, please contact: jobs-at-shotgunplayers.org, with "Front of House Position" in the subject line.

https:

//shotgunplayers.org/online/article/jobs

Job Type:

Part-time Pay:

$19.18 per hour

Benefits:

Flexible schedule

Shift:

Evening shift

Work Location:

In person