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Job Description
Please Note:
Submitting an application does not guarantee employment or an interview. We kindly ask that applicants refrain from calling the store to follow up on their application, as doing so will not expedite the review or interview process. If a member of our management team is interested in moving forward with your application, we will contact you directly by phone or email. We appreciate your interest in joining the Dunkin' team! Dunkin' Crew Member Job Description & Employment Information Part-Time Position Position Overview We are looking for energetic, customer-focused individuals to join our Dunkin' crew! As a Crew Member, you will play a vital role in delivering the fast, friendly, and quality service that our guests expect every day. Whether you are crafting the perfect cup of coffee or keeping the store running smoothly, you will be an essential part of the Dunkin' experience.
Compensation & Tips Starting Wage:
Base pay of $14.00 per hour.
Tip Program:
Tips are pooled and split among all eligible crew members working the shift. Tip earnings are not distributed as cash in person — all cash tips are logged into our system and paid out on your paycheck.
Tip Earning Potential:
Based on the collective customer service performance of the crew, tips can increase your effective hourly earnings by up to $5.50 per hour.
How Tips Are Earned:
Strong, friendly, and attentive customer service by all crew members directly impacts tip earnings for the entire team.
Schedule & Hours Part-Time Hours:
This is a part-time position, generally ranging from 20 to 30 hours per week.
No Hour Guarantee:
Hours are not guaranteed. Scheduling is based on business need and may vary from week to week.
Seasonal Fluctuation:
Hours may increase during peak seasons and decrease during slower off-season periods. Flexibility and availability are highly valued. 90-Day Probationary Period All new Crew Members enter a 90-day probationary period upon hire. During this time, employment is at-will, meaning either the employee or the employer may end the employment relationship at any time, with or without cause or prior notice. This period allows both parties to evaluate fit, performance, and expectations. Key Responsibilities Greet every guest with a warm, friendly attitude and provide prompt, accurate service Prepare and serve food and beverages according to Dunkin' standards Maintain a clean, organized, and safe work environment Handle cash and transactions accurately at the register Work collaboratively with fellow crew members as part of a team Follow all food safety, sanitation, and company guidelines Communicate openly with shift supervisors and management Preferred Qualifications Previous customer service or food service experience is a plus, but not required Positive attitude and a team-first mindset Ability to work in a fast-paced environment Reliable, punctual, and professional demeanor Must be available for varied shifts including mornings, evenings, and weekends Physical Requirements Must be able to remain on your feet for up to 12 hours per shift Must be able to regularly lift, carry, and move up to 50 lbs (restocking supplies, handling equipment, etc.) Must be able to bend, stoop, reach, and move quickly in a fast-paced environment Must be able to work in varying temperature environments, including near hot equipment and walk-in coolers Appearance & Uniform Standards All crew members must report to every shift in a clean, neat, and complete Dunkin' uniform Uniform must be free of stains, tears, and wrinkles — a professional appearance is expected at all times Hair must be pulled back or contained; hats/visors must be worn properly as part of the uniform Closed-toe, non-slip shoes are required for safety on all shifts Visible tattoos and piercings must comply with store management guidelines Personal hygiene standards must be maintained — crew members represent the Dunkin' brand with every guest interaction Benefits Certain qualifications must be met in order to be eligible for benefits. Please speak with a manager directly for full details on eligibility requirements and available benefit options. We run on Dunkin' — and we run on great people. Come join the team! Questions? Ask a manager or contact us at your local Dunkin' location.
Pay:
$14.00 - $19.00 per hour
Benefits:
Dental insurance Employee discount Flexible schedule Food provided Health insurance Paid training Tuition reimbursement Application Question(s): What are your available hours? (Our operating hours are 4:00 AM - 8:30 PM) What days of the week are you available to work? (Weekend availability is required for most positions. Applications indicating Monday-Friday only will not be considered for advancement.) Do you have any criminal convictions on your record? If yes, please disclose: If yes, what state is your license issued in, and is it currently in good standing? Have you previously worked for this Dunkin' location or any other Dunkin' franchise group? (Yes / No) If you answered yes to the above question, please provide the following: Location address: Direct supervisor name: Dates of employment (Start - End): Reason for leaving: Positions held and trained on: Summary of overall experience and performance Do you have any scheduling limitations or needs that management should be aware of? (
Examples:
school pickup/dropoff, medical appointments, second job, etc.) If yes, please describe in detail: Can you stand for extended periods and lift up to 25-50 lbs? (Y or N response) Are you ServSafe certified or food handler certified? What is the minimum number of hours per week you require? What is your desired start date?
