Team Captain - North Monroe Street

Job Description Help for Job Description. Opens a new window. Sweet Treat Ventures LLC is an independent franchisee of Smoothie King, the original nutritional smoothie franchise. Our mission is to inspire people to live a healthy and active lifestyle by providing nutritious, purpose-driven smoothies and supplements. We are looking for energetic, purpose-driven individuals to join our team and become ultimate ambassadors of the Smoothie King brand.

Position Summary:

The Team Captain serves as the Team Leader. They not only help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them maintain a healthy and active lifestyle but, also, provide guidance to Team Members when General Managers are not in the store.

Key Responsibilities:

Composure

• "Thinks on their feet" at all times regardless of internal or external pressures
• Informs franchise owner/manager to all problems or unusual matters of significance
• Assists team members at the POS with upselling, voiding, or refunding a transaction Delegation
• Ensures positioning is in use and all team members understand assigned positions to maintain efficient store flow/operations
• Assists in team member management during scheduled shifts, including but not limited to: holding team members accountable to being in proper uniform, reduced phone use, and completing Daily Checklist tasks Drive For Results Sets the Speed of Service pace for the shift Supports and adheres to operational standards at all times Encourages team members on shift to meet/exceed goals and complete daily checklist tasks Ethics and Values Fulfills cash handling and inventory reporting responsibilities with honesty Is trusted and relied upon with sensitive information from both their team and franchise owner/manager Guest Focus Is responsible for product quality and guest service experience Greets and engages with the guest to provide a friendly experience Time Management Shows up on time for work Balances personal life without interference to their work schedule at Smoothie King Talks through and delegates Daily Checklist tasks that need to be completed during the shift with team members Self-Development Is willing to take on new tasks outside of their role Asks for feedback from franchise owner/manager

Requirements:

Guest Service experience in a restaurant or retail environment for 6 or more months

Essential Job Functions:

Ability to lead both by example and direction in a fast paced environment Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as almonds), milk, soy, proteins, grains, and spices without posing a direct threat to personal health and safety Ability to follow procedures and willingness to comply with dress code requirements Ability to keep the store clean and follow food safety regulations Ability to operate a blender and POS cashier system Ability to move boxes, weighing up to 55 lbs throughout the store Ability to position self to bend, reach and scoop through assigned shifts Ability to be mobile in walk-in refrigerator/freezer with temperatures ranging from 40 degrees F to - 10 degrees F Must successfully complete a background investigation