Front of House Team Member

O'Bagel | Join the O'Bagel Family At O'Bagel, we are more than a bagel shop; we are a team built on hospitality, pride, and high standards. When you join the O'Bagel family, you become part of a growing brand committed to delivering exceptional guest experiences and operational excellence every single day. Our Front of House Team Members are the face of our stores setting the tone, creating connections, and ensuring every guest leaves with a reason to come back. This role is designed for individuals who take pride in service, thrive in a fast-paced environment, and want to grow within a strong, values-driven company. If you bring positive energy, professionalism, and a commitment to excellence, we would love to welcome you to our team. Position Overview Front of House Team Members are cross-trained and expected to perform all front-of-house functions, including: Cashier / Order Taker Bagging & Order Assembly Expo & Quality Control Coffee & Barista Station This is not a single-station role. We develop well-rounded team members who can confidently rotate between stations while maintaining speed, accuracy, and hospitality standards. Key Responsibilities Guest Experience & Hospitality Provide a warm, professional, and attentive experience for every guest. Take accurate orders and offer thoughtful menu recommendations. Uphold company hospitality standards at all times. Address guest concerns promptly and professionally. Maintain a positive and team-focused attitude throughout the shift. Cash Handling & POS Operations Accurately operate the POS system and process transactions. Follow proper cash handling and security procedures. Maintain an organized and clean register area. Protect company assets through integrity and accountability. Order Assembly & Expectations Verify order accuracy prior to guest handoff Accurately assemble and package guest orders Communicate clearly with kitchen staff to ensure smooth execution Maintain speed of service while protecting food quality standards. Keep stations stocked, organized, and clean. Coffee & Beverage Execution Prepare coffee and specialty beverages according to recipe standards. Ensure consistency in quality and presentation. Maintain cleanliness and organization of the beverage station. Execute with urgency during peak business periods. Cleanliness & Operational Standards Maintain cleanliness of dining areas, service counters, and restrooms Complete opening and closing checklists as assigned. Follow all food safety and sanitation guidelines. Support team members to ensure smooth daily operations. Qualifications Must be at least 16 years of age. Previous quick-service or food service experience preferred. Strong communication and interpersonal skills. Ability to multitask in a high-volume environment. Strong attention to detail and accuracy. Weekend and holiday availability required. NYC Food Handler / ServSafe certification preferred but not required. Physical Requirements Ability to stand for extended periods (up to 8 hours). Ability to lift up to 50 pounds. Ability to bend, kneel, and reach as needed. Comfortable working in a busy restaurant environment with varying temperatures and moderate noise levels. Growth & Development At O'Bagel, we believe in developing talent from within. Team Members are trained across all stations to build operational knowledge, leadership skills, and career growth opportunities. High-performing team members may have the opportunity to advance into leadership roles and participate in future management development programs as we continue to expand. Compensation & Schedule Early Morning & Afternoon shifts available Full weekend availability required $16-$18 per hour (based on experience) Employee discount and scheduling flexibility Why Join O'Bagel? Structured, quality-driven environment Supportive and team-oriented culture Clear standards and expectations Opportunity to grow within an expanding brand Early shift schedules At O'Bagel, excellence starts before sunrise. If you take pride in your work and understand that consistency builds reputation, we invite you to apply. Equal Opportunity Employer O'Bagel is committed to providing a workplace free from discrimination and harassment. We recruit, hire, train, and promote qualified individuals of all backgrounds and make employment decisions without regard to legally protected characteristics.