AT&T Team Member

We believe in building connections that matter. We're looking for a detail-oriented AT&T Team Member to join our vibrant team. In this AT&T Team Member role, you'll be the heart of our partnership with AT&T, nurturing client relationships, coordinating service activations, and ensuring every data is handled with care. As an AT&T Team Member, you'll have the opportunity to be the welcoming voice for our clients, guiding them with care through the full suite of AT&T services. The AT&T Team Member will be the friendly expert they rely on for answers, using our tools to track their journey and ensure everything is perfectly documented. Key Responsibilities of the

AT&T Team Member:

Engage directly with customers, respond to inquiries about AT&T's products, provide accurate information, and escalate more complex service issues to the appropriate support teams when required. Maintain detailed records of customer interactions, service activations and account changes, ensuring visibility for campaign tracking and performance reporting. Coordinate with internal teams to ensure timely delivery of services, verify required documentation, and resolve any delays across AT&T's platforms. Analyse customer usage patterns and feedback during face-to-face conversations, and recommend bundled upgrades, retention strategies or service enhancements aligned with AT&T's roadmap and customer needs. Support outreach and promotional campaigns, prepare service materials, verify customer eligibility, assist with logistics of in-person campaign execution, and contribute to driving sales opportunities. Minimum Qualifications of the

AT&T Team Member:

High school diploma or GED preferred. Experience in customer service, or sales operations, ideally within telecom. Strong communication and problem-solving skills, with the ability to guide clients through AT&T service options and resolve basic technical or account-related issues. Experience maintaining accurate data for account tracking, activation forecasting, and campaign performance metrics. Detail-oriented and dependable, able to follow structured workflows and meet performance benchmarks in fast-paced, goal-driven environments.

Pay:

$22.07 - $26.58 per hour

Work Location:

In person