Crew Member

Crew Member Position Objective:

The objective of a Which Wich Crew Member is to make superior sandwiches in a clean, friendly and vibacious environment while delivering a

SUPERIOR

guest experience.

Job Responsibilities:

Guest Service Demonstrate Superior Service by providing "Service with Vibe". Demonstrate the 10

Points of Superior Service:

Commitment to our Guests Be the ambassador of the "Vibe" and the Brand - Lead by example Respect and courtesy Presenting a clean and polished image through our attire Ambassador of Standards Professionalism Efficiency No problem is too small - Never say No Handle Guest complaints professionally Maintain property and equipment to ensure Guests have a safe and superior dining experience Our Team It is the responsibility of the employee to deliver superior sandwiches to all Which Wich guest in a fun, energetic and vibacious way. It is also the responsibility of each team member to support a culture of team work and respect. All team members are required to demonstrate the following qualities: Honesty and Reliability Always be truthful and honest with fellow Team Members, Management and Guests Arrive on time and ready for work in the appropriate uniform, or notify the Manager ahead of time if you are unable to work your scheduled shift Always follow company policies and procedures Tenacity Work until a task is completed. Leave no job unfinished, regardless of the task. Work at a fast pace to ensure that guest demands are met Work smart to be able to effectively juggle multiple tasks Friendly and Enthusiastic Interact with the Guests and maintain an upbeat attitude at all times Communicate with guests and co-workers in a friendly, outgoing fashion Service Minded Work or perform services for others in a friendly, accommodating, and attentive manner Explain the Which Wich ordering concept clearly and thoroughly in ways which appeal to new guests Go above and beyond to make each Guest's visit enjoyable Teamwork Enthusiastically pitch in to help fellow team members better serve guests Treat all team members with courtesy and respect Seek opportunities to make for a more efficient, safe or friendly work environment Skills/Qualifications High School diploma or equivalent. College degree preferred Preferred to have food service experience Must possess basic math skills Must have basic computer skills and fundamentals Must read, communicate and understand English as it relates to the job and safety regulations Must be able to follow directions Working Conditions This position requires the ability to perform the basic functions of the job Must be able to work shifts up to 8hrs a day Must have full use of both hands (lifting, carrying, grasping, pushing, pulling) Must be able to firmly grasp utensils to include but not limited to knives, mops, brooms, etc. Must be able to tolerate temperature extremes (hot and cold) when working in walk-in and around ovens and sinks Standing, bending and walking for extended periods of time on hard surface Must be able to bend and stoop to lift and move boxes, sweep and mop Must be able to lift over head up to 15lbs Lifting up 15 lbs frequently, 25lbs occasionally Responsibilities by Position All Positions Greet guests with a warm welcome and a smile as they arrive Have menu knowledge of all wiches Explain the Which Wich ordering system Assist guests with Wich selection Clean and wipe tables and trays Keep beverage stations stocked Refill beverage machine with ice Sweep dining room as needed Maintain dining room cleanliness, including trashcans Organize and maintain cleaning supplies and chemicals Restock paper towels, drink lids, straws, etc. in dining area Complete opening and closing procedures Perform any other duties as required Host/Hostess Greet guests with a warm welcome as they arrive Explain the Which Wich ordering system Assist guests with Wich selection Maintain clean dining area Assist guest with drink refills Stock coolers and merchandisers Stock chips Maintain a clean and organized work area to ensure a safe work environment Properly clean and sanitize all dining room equipment according to company specifications Empty trash cans Employ the "clean as you go" method to avoid accidents and to maintain standards Demonstrate required safety, production, and sanitation standards at all times Use clear verbal communication Perform any other duties as required Cashier Greet guests with a warm smile as they enter and address guest by name Use clear verbal communication Maintain a clean and properly stocked phone-in area and cashier station Quickly and accurately ring orders Suggest additional items that would complement a guest's order (upsell) Coordinate phone-in and catering orders Practice proper cash-handling procedures Stock coolers and merchandisers Maintain a clean and organized work area to ensure a safe work environment Properly clean and sanitize all equipment according to company specifications Employ the "clean as you go" method to avoid accidents and to maintain standards Demonstrate required safety, production, and sanitation standards at all times.

P1, P2, P3 & P4

Prep/Re-stock/Clean Up Complete opening and closing procedures Prep, clean and cut vegetables for station Stock back-up dressings Prep all protein pars according to the Recipe Manual. Weigh, pan, and date label all products Maintain product standards Perform administrative duties (complete prep sheet, monitor and record waste onto Daily Waste Chart) Restock station supplies as needed, including reach-in. Assist in receiving, verifying, and rotating product deliveries (FIFO) Use recipes and production tools Assist team members as needed On the Line Properly operate and maintain all equipment in assigned work area according to company specifications Stock sandwich station with all condiments, bread and cheeses Use sandwich bag Make all sandwiches fresh to order Safely prepare and serve all food according to proper food safety standards Assemble order using proper portion control Prepare sandwiches and salads according to recipe and guest's specifications Complete order to spec Ensure order is correct and sides/accompaniments are included Call out sandwich order by using the guest name Bid guest a fond farewell Assist team members as needed Safety and Sanitation Maintain a clean and sanitized area. Clean as you go Wash, rinse, and sanitize all dishes to sanitation standard Air-dry pots, pans, and utensils and return to proper storage location Frequently check sanitizing PPM throughout shift, and change when out-of-standard Move boxes and equipment to sweep/mop facility, including walk-in refrigerator and freezer. Daily clean and organize walk-in cooler. Daily clean and sanitize all trash barrels. Assist team members as needed Perform any other duties as required Additional Info Minimum Age16+ years old

Job Type:

Part-time Pay:

From $13.00 per hour People with a criminal record are encouraged to apply

Work Location:

In person