Games Operations Shift Manager

Job Overview:

The Game Operations Shift Manager is responsible for the daily operations on an assigned shift. Directly supervises the Game Supervisors, Game Attendants, Game Dispatchers and the technical staff on an assigned shift. Indirectly supervises any employees of other departments if that department does not have a manager scheduled on a particular shift. Often, the Games Shift Manager will be the senior WCH employee present during a shift.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

Provides excellent supervisory and management skills with a high level of maturity, competency, and dependability Supervises, trains, coaches, schedules, and evaluates gaming floor staff Ensures the gaming floor staff provides great guest service by recognizing great service of employees and holding employees accountable to meeting service guidelines and targets Directly responsible for the operation of the gaming department Manages other guest facing departments if the department manager is not present when an issue arises or if department supervisors need further direction in resolving guest or employee issues Documents and coaches violators of department procedures and WCH Expectation Guide values Ensures sufficient inventories are maintained to meet the needs of the gaming operation during the shift Promptly documents and corrects any safety issues that cause unsatisfactory conditions for guests or customers throughout the facility during the shift Ensures ServSafe and other alcohol beverage requirements are met Investigates and resolves any guest satisfaction issues that cannot be adequately solved by supervisors during the shift, regardless of the department; Properly documents and reports those incidents Enforces all applicable Standard Operating Procedures, Tribal Internal and Minimum Internal Control Standards, Company Expectations and Safety Policies are adhered to at all times Protects assets of Wind Creek Hospitality during the shift Other duties as assigned

Job Requirements:

(please ensure you meet the listed requirements prior to applying ) High School diploma or GED

• required Bachelor's Degree in Related Field two (2) years Supervisory experience
• required Four (4) years' experience in a Management position
• required Three (3) years' experience in a Supervisory position with Wind Creek Hospitality
• required Minimum of two (2) years of casino gaming department experience including verification of jackpots, issuance of complimentaries and other transactions
• required Must possess a valid state-issued driver's license Proven ability to communicate effectively both verbally and in writing: including writing of recurring shift reports and documentation of any incidents.

Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Resolve complex situations within the framework of TICS, MICS and WCH Expectation Guide. Possess the ability to calculate figures and amounts such as discount, interest, commissions, properties, percentages Must successfully pass job interview, including a guest service audition Able to follow instructions furnished in written, oral, or diagrams formats Basic computer skills with Microsoft Outlook, Word and Excel Must be able to walk for the duration of the shift and at times may have to bend, stoop and kneel Willing and able to work odd and irregular hours including holidays, promotions and weekends Willing and able to travel and participate in training as recommended or required Must have the ability to obtain and maintain any applicable license as a requirement for this position Willing and able to work in a smoke/secondary smoke environment

Pay:

From $43,400.00 per year

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person