Pension Supervisor

SUMMARY:

The Pension Supervisor provides direction, leadership and supervision to the Pension team. Operate as the subject matter expert and provide an escalation point to resolve issues; ensure maximum effectiveness and productivity, including the timely and accurate processing of benefits.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. Manage and oversee workflow of the pension team, including creating schedules, delegating tasks, and prioritizing work. Assess employee performance and provide coaching, training, and development, and implement corrective actions as needed. Ensure that department goals, deadlines, and compliance standards are aligned with the Fund plans. Onboard and train new hires, to ensure team members understand their roles. Set and communicate team objectives. Provide performance reports with evaluations and recommendations to management. Maintain and update departmental processes to ensure compliance with plan documents and applicable laws. Identify opportunities for process improvement of Pension Department. Assist with the processes to ensure appropriate controls and compliance. Provide guidance and resolution for complex departmental issues. Promote positive team morale and collaboration. Comply with the Trust Fund policies, HIPAA guidelines, and confidentiality requirements. Maintain regular and consistent attendance.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, including regular and consistent attendance and must be able to handle sensitive benefits data. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or

EXPERIENCE

High School diploma or GED required; bachelor's degree preferred or equivalent combination of education and experience. Minimum of 3 years of supervisory experience Minimum of 5 years of claims processing experience Strong knowledge of the Fund and Pension Department policies and regulations, or ability to acquire knowledge quickly. Advanced knowledge of pension administration rules, regulations, and industry best practices. OTHER SKILLS and

ABILITIES

Demonstrated ability to interpret plan documents, regulations, and complex procedural requirements. Strong analytical and problem-solving skills with the ability to apply independent judgment. Advanced proficiency in MS Office (Excel, Word and Outlook) required. Strong communication, leadership, and interpersonal skills, with the ability to collaborate across all organizational levels. Support and adhere to the company's mission, vision, and values.