Slot Operations Manager

Shift:

VariedDays Off:

Varied Wage based on experience. •Position requires thorough knowledge of slot operations. Duties include, but not limited to; Develops and champions the departmental guest service training and company guest service initiatives.

Accountable for developing the departments proactive approach to coaching and counseling staff.

Monitors scheduling of personnel, evaluates employee performance; administer discipline; interact with other departments to ensure highest possible level of efficiency and guest satisfaction.

Observes and recognizes irregularities, violations, or other discrepancies in casino personnel or guests and institutes appropriate action.

Responsible for payment of jackpots greater than $10,000. Oversee the jackpot payout process to ensure compliance with internal controls.

Handles settlements of customer disputes; ensuring compliance with rules/guidelines while maintaining excellent guest service.

Requirements:

High school diploma or equivalent preferred. Certificate from college or technical school preferred. Five or more years related experience; or training; or equivalent combination and experience. Five or more years of managerial/ supervisory experience required; Three or more years of casino experience required. Excellent math, counting and supervisory skills. Must have outstanding customer service skills. Must have working knowledge of mechanical functions and play aspects of slot machines, procedures and casino floor operations. Intermediate knowledge of MS Outlook, Excel & Word. Ability to work effectively in a fast-paced environment. Ability to communicate and interact verbally and in writing with people of diverse backgrounds. Must have skills in professional management techniques. Must have the ability to write reports and correspondences. Must be able to speak effectively before groups, guests or team members. Ability to recognize potential problems and take corrective actions. Indoor environment. Must be able to lift up to 35 pounds. Must be able to stand and walk for an entire eight-hour shift. Work environment may be extremely crowded. Ability to work varied hours including weekends and holidays.