Épique Rewards Supervisor

Division/Department:

Black Bear Casino Resort•

Guest Services Location:

Black Bear Casino Resort•

Onsite Reports To:

Épique

Rewards Manager Probationary Period:

90 days•Full time; 120 days•Part time

FLSA Status:

Non-Exempt (hourly)

Classification:

Class A Gaming Licensure Driver's License:

Level 0•

No Driver's License Required Rate of Pay:

$21.34•24.01 per hour No Driver's License is required. High School Diploma or GED required. Knowledge of Microsoft Word and Excel required. Two years of Gaming or Marketing experience preferred. One-year Supervisory experience preferred. Experience in customer service or public relations field is preferred. Must be available evenings, weekends and holidays. May be required to be available on call and to work extended hours. Responsible for the upkeep and maintenance of their uniforms, and to report to always work in proper uniform. Ability to communicate effectively orally and in writing is required. Ability to work independently and establish priorities is required. Attention to detail and accuracy is required. Ability to establish professional and harmonious working relationships on all projects and with all parties involved. Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation's Personnel Policies. Subject to pre-employment and annual background checks.

PHYSICAL REQUIREMENT

Subject to inside and outside environmental conditions, including a smoking environment. Some lifting, a minimum of ten pounds is required. Supervises the Épique Rewards Leads and Épique Rewards Representatives. Responsible for developing an environment that creates excitement for guests and employees. Promotes and retains a highly skilled work force. Trains individuals in the department to promote the property and all its' areas. Works with the Marketing department and Player Development department, Events Center with upcoming promotions and events. Provide friendly and professional assistance to casino players, addressing inquiries and resolving issues promptly. Assist players with signing up for the Épique Rewards program and explain benefits clearly. Foster positive relationships with players to ensure a welcoming and engaging experience. Accurately enter and update player information into the casino's database. Ensure all player details are correct and up to date, maintaining the integrity of the data. Inform players about ongoing promotions and special offers to encourage engagement. Effectively communicate with players via phone, email, or in-person to provide updates on their rewards status and upcoming offers. Work closely with other casino departments to ensure smooth operations and player satisfaction. Provide feedback to management on program effectiveness and opportunities for improvement. Ability to work well within a team, fostering a positive and collaborative environment. Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems. Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers. Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community. Required to maintain proper attendance including reporting to work on time in accordance with applicable policies. Maintains a clean and organized work area. Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary. Some travel may be required