Program/Mutuel Supervisor - Full Time

Description:

The Program/ Mutuel Supervisor is responsible for producing and printing all the daily programs used by Track guests and assisting mutuel department during open hours. Schedule In this role, you will work a combination of both first and second shift. Shift times can vary in between the hours of 10am - midnight. Principal Duties & Responsibilities Responsible for all training of program department employees. Responsible to produce all on-site racing programs including program layout and printing. Responsible for program and mutuel sellers and their accountability while on duty. Responsible for opening and/or closing duties for program and mutuel department. Responsible for daily paperwork and reporting for programs and mutuels. Responsible for heavy duty copy and tote machines and their malfunctions and servicing. Supervision All Program Department and mutuel personnel including sellers and printers.

Requirements:

Knowledge of horse racing/simulcast industry. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, guests and horsemen. Ability to maintain a calm, composed presence in an often-challenging environment where multi-tasking occurs. Must be able to obtain an Ohio State Racing Commission License. Education High School Diploma or GED Required Work Experience 1+ Years of Prior Relevant Experience Customer service Required Working Conditions and Physical Requirements Flexible working schedule, which includes nights and weekends Occasionally required to stand, walk, and sit throughout the shift Must be able to lift 40 pounds Requires frequent wrist and hand use. Knowledge, Skills and Abilities General knowledge of mathematical skills including addition, subtraction, multiplication and division Ability to effectively communicate in English, in both written and verbal forms Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality Ability to lead and mentor a team Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts Maintain a professional, neat and well-groomed appearance adhering to company standards