Area Arcade Game Technician Manager

Role Description Summary:

Are you passionate about games, technology, and leading a team in a high-energy environment? Do you thrive on solving problems, improving performance, and creating an unforgettable guest experience? If so, FACE Amusement wants you to join our team as a Game Tech Manager.

Duties & Responsibilities:

Lead, train, and develop a team of Game Technicians Create schedules to ensure proper coverage across all operating hours Coach team members on troubleshooting, repairs, and preventative maintenance Oversee maintenance, troubleshooting, and repair of arcade machines, gaming systems, and VR equipment Ensure all games and attractions are always fully operational and guest-ready Perform and enforce preventative maintenance programs Assist with installation, setup, and calibration of new games and attractions Minimize downtime and maximize game performance and revenue Monitor attraction performance and identify trends or recurring issues Maintain daily and weekly reporting on game functionality and repairs Partner with Operations leadership to enhance layout, flow, and guest experience Manage parts, tools, and supply inventory Order and track necessary equipment and replacement parts Identify common equipment issues and implement long-term solutions Maintain relationships with vendors and coordinate major repairs or upgrades Ensure all safety protocols and guidelines are consistently followed Maintain cleanliness, organization, and safety of all workspaces and equipment Protect company assets including tools, keys, and equipment Ensure compliance with company policies and applicable regulations

Requirements:

Strong passion for gaming, technology, and guest experience 3-5+ years of technical experience in arcade, amusement, or similar environment Experience in the amusement industry as a Game Technician strongly preferred Ability to lift up to 50 pounds Flexibility to work evenings, weekends, and holidays as needed Prior leadership or supervisory experience preferred Advanced troubleshooting and IT skills (mechanical, electrical, and basic IT systems) preferred Strong analytical and problem-solving abilities Excellent communication and team leadership skills Ability to work in a fast-paced, dynamic environment Must be at least 18 years of age with a valid driver's license Enjoy Having Fun!