Floor manager

The Floor Manager is responsible for overseeing day-to-day service operations during their shift, ensuring exceptional guest experience, strong staff performance, and smooth communication between front-of-house, bar, security, and management. This role is highly visible, hands-on, and service-driven,Guest ExperienceMaintain an elevated, welcoming atmosphere aligned with the Melrose brandActively engage with guests, resolve concerns in real time, and ensure guest satisfactionHandle guest issues, comps, and escalations with professionalism and discretionMonitor guest flow, table pacing, and crowd dynamics throughout serviceLead by example with a calm, confident, and professional presenceProvide real-time coaching, corrections, and encouragement to staffEnsure staff adherence to uniform, grooming, and conduct standardsAssist with onboarding and training of new team membersEnforce policies consistently and respectfullyCommunicate any incidents, guest feedback, or operational issues to managementEnsure adherence to alcohol service laws and company policiesMonitor intoxication levels and support responsible service practicesWork with security to maintain a safe, respectful environment for guests and staff