Poker Supervisor

Poker Supervisor Rivers Casino Portsmouth - 3.4 Portsmouth, VA Job Details 4 hours ago Qualifications Customer communication Customer relationship building Team leadership In-person customer service High school diploma or GED Customer engagement Customer relationship management General management

Full Job Description Job Summary:

The Poker Room Supervisor oversees the operation and management of Poker games within the casino, ensuring smooth gameplay, adherence to gaming regulations, and superior guest service. This role requires a strong understanding of gaming procedures, leadership skills, and the ability to handle guest concerns while maintaining security and efficiency in the Poker Room.

Supervisory Responsibilities:

Yes, supervise Poker Dealers.

Available Shift:

Swing Shift Duties/Responsibilities:

Maintains game security and always protects company assets. Engages guests during their play and develops relationships to create customer loyalty and repeat visits. Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensures regulatory compliance with guest satisfaction. Manages staffing levels according to volume of business. Enforces all poker procedures and policies. Prepares necessary shift and other reports. Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations. Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Virginia Lottery Board regulations and guidelines. Performs all other duties as assigned.

Knowledge, Skills, and Abilities:

Knowledge of poker procedures, game protection, regulations, and training requirements. Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization. Must possess excellent customer relations and communication skills. . Ability to obtain and maintain all necessary licensing. Frequently required to meet deadlines. Able to interact with others while maintaining a positive and courteous demeanor. Must have full working knowledge of the BRAVO system. Must have knowledge of Tournaments, structures, and payouts through Bravo. Available to work flexible shifts, weekends, and holidays

Minimum Education and Experience Requirements:

Must be 21 years of age or older. Two or more years of related experience. High school diploma or general education degree (GED) Certifications, Licenses, and/or

Registrations:

Able to obtain and retain gaming license/registration as required by jurisdiction(s). Physical Requirements Must be able to identify colors. Must occasionally lift up to 25 pounds. Regularly required to stand for extended periods of time, see, walk, talk, and hear; use hands to, handle, or feel and reach with hands and arms. Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.