SLOT GUEST SERVICE AMBASSADOR

Position Summary:

Responsible for providing friendly and efficient service to internal and external guests. Responsible for slot floor, hand pays, minor machine repairs, currency and coin exchange and Rewards Card sign-ups. Properly implements all Title 31 procedures. Observe and safeguard assets of the Company. Perform responsibilities in accordance with all Company standards, policies and procedures.

Essential Functions:

1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values. 2. Perform responsibilities in accordance with all Graton Resort & Casino standards, policies, and procedures. 3. Process slot jackpots, hand pays, and credit payouts in accordance with approved internal controls, regulatory requirements, and company procedures. 4. Verify guest identification, tax documentation, and required signatures using electronic tablets and kiosks. 5. Accurately complete electronic and manual documentation related to payouts, machine verification, and guest transactions. 6. Respond to slot machine malfunctions, errors, or guest concerns and coordinate with Slot Technicians, Security, and Supervisory staff as required. 7. Safely transport cash payouts, vouchers, or documentation while maintaining strict confidentiality and asset protection. 8. Maintain awareness of slot floor activity and proactively assist guests. 9. Communicate effectively with supervisors, Security, and other departments. 10. Ability to have clear, friendly, and positive communication with internal and external guests. 11. Handle guest opportunities in a positive and professional manner. 12. Be aware of all activities in assigned area. 13. Inform shift management of guest needs, which may require special accommodation. 14. Keep work areas neat, clean and safe. 15. Required to have a clear understanding of Rewards Card Program and be able to explain it to guests. 16. Be aware and updated on all upcoming events and promotions. 17. Promote enrollment on slot floor by recruiting new Rewards Club sign-ups in assigned areas. 18. Issue Rewards Club cards and input data into system. 19. Reprint Rewards Club cards upon request from a guest. 20. Obtain a minimum of five (5) new floor sign-ups per week. 21. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities may be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.