Drop-Count Team Member

Drop-Count Team Member Albuquerque, NM Job Details 3 hours ago Qualifications Guest relations Math Decision making Accounting Full Job Description The Drop/Count Team Member is a non-exempt position in the Drop/Count Department responsible for the secure exchange, collection, transportation, and accurate counting of all currency, coins, currency tickets, and chips from slot machine bill validator (BV) boxes and table games. This role requires speed, precision, confidentiality, and strong mathematical and accounting skills to sort, count, identify, and record the contents of each box and prepare detailed drop/count verification reports for the main bank and revenue audit departments. Team members are responsible for maintaining, cleaning, and operating currency counting and office equipment, using Microsoft Office applications, ten-key calculators, money sorters, and basic hand tools. The position requires adherence to all Laguna Development Corporation core values, departmental policies and procedures, safety and health regulations, and Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules. A high school diploma or GED is preferred, along with at least one year of drop/count or relevant experience, and the ability to obtain and maintain a gaming license and pass a pre-employment alcohol/drug screen. In addition to technical duties, the Drop/Count Team Member is expected to act as a professional role model by maintaining a positive, respectful attitude toward guests, coworkers, vendors, and the general public while fostering teamwork and a collaborative work environment. Responsibilities include assisting with training, following direction, attending required meetings, completing duties within established timeframes, reporting suspicious activity, and requesting supervisory assistance when necessary. The role requires the ability to work under pressure with regular and punctual attendance, including odd or unusual hours, weekends, and holidays. Physical demands include frequent bending, standing, walking, lifting, carrying, pushing, pulling, and repetitive hand use, as well as working in confined indoor environments with exposure to noise, temperature changes, dust, and fumes. Strong problem-solving, organizational, decision-making, and communication skills are essential, along with the ability to build guest loyalty through courteous, professional interactions and accurate knowledge of casino services, amenities, promotions, and special events.