Job Description
SUMMARY The Dining Room Attendant is responsible for maintaining sanitary conditions in the Team Member Dining Room (TMDR). Additionally, the Attendant is responsible for monitoring the flow of Guests into and out of the TMDR and maintaining food levels while ensuring IHS established food standards are followed. All duties are to be performed within the guidelines of the organization's policies and procedures, tribal regulations, and all federal/state laws, as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES
All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP's, and any other related training. Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner. Ensure the outlet environment is cleaned to standards. Maintain and monitor levels of all TMDR supplies and communicate inventory needs to management. Ensure all surfaces and cabinets are neat, clean, and well supplied. Stay informed of daily menu. Ensure safety of food served to Team Members, and that all food items are maintained to food code standards. Monitor temperatures, times, and dates of all food items. Greet all Team Members entering the outlet. Keep hot/fresh food on the line. Follow all safety/sanitation guidelines. Keep tabletops and chairs clean and in order; keep floors clean. Check in with proper Direct Report or Lead when arriving for shift and before leaving shift. Keep table condiments (containers, napkins, etc.) stocked and clean. Must adhere to safety rules and regulations and applicable processes for safe operations. Perform additional duties or projects, as assigned. The list of essential job functions is illustrative of the minimums ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned . JOB DEMANDS
Physical The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Conditions in this job may require exposure to extreme heat or cold and/or equipment, tools, or chemicals that can be hazardous if not handled or disposed of properly. Job requirements include ability to lift, move, carry, and balance heavy objects and involve standing and walking for hours at a time. While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 50 pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records and files. Must be able to maintain repetitive wrist motions and operate computer or other equipment for extended periods of time. Must be able to move and maneuver a full keg if needed. Confer with Human Resources for additional information, as needed. Mental Social perceptiveness to assess and understand other's reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines. Ability to concentrate on task over a period of time without being distracted and work continuously on computers or other devices. Work Environment The characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen, meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity locations, or external environments, as related to business. Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions. Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs. Success in this position will require ongoing knowledge and application of the organization's key performance indicators that include but are not limited to interpersonal and communication skills, change management and teamwork, customer service and satisfaction, integrity, and dependability. The above statements are intended to describe the general nature and level of work being performed. They should not be construed as an exhaustive list of all the essential duties, responsibilities, and requirements of the job. Kiowa Casino and its governing authorities reserve the right to substitute, amend, change, modify or discontinue any or all portions of this job description or job functions. STATEMENT OF UNDERSTANDING I
have read and understand what is expected of me in this position and agree to perform these responsibilities and duties to the best of my abilities for the compensation provided. I further agree to immediately inform my supervisor(s) when/if my ability to perform is hindered or enhanced in any way. QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required. EDUCATION & EXPERIENCE
High School diploma or GED is required. REQUIREMENTS, SKILLS & ABILITIES
Must be at least 21 years of age. Regular and reliable attendance. Ability to work in a fast-paced environment. Good verbal communication skills. Ability to work cooperatively with all team members. Excellent ability in establishing priorities and meeting deadlines, including response times to correspondence and/or specific requests. Ability to independently manage multiple tasks in a professional manner. Ability to maintain a professional appearance and demeanor. SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities. LICENSES & CERTIFICATIONS
Ability to obtain and maintain Gaming License is required. Key positions require knowledge and application of Title 31reporting requirements. Must have the ability to pass comprehensive background check and drug test. Certification in SERV Safe food safety program or equivalent.
