Executive Host

Job Summary:

The Executive Casino Host position is responsible for developing and maintaining valuable relationships with VIP players through marketing measures and exceptional customer service skills. All functions will be performed within the guidelines of the Saracen Casino Resort policies and procedures, Internal Control Standards and objectives.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner. Develops relationship with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business. Attracts and manages VIP customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. Devotes significant time being visible and available on the casino floor in order to meet and greet VIP guests during individual visits as well during special events. Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law. Resolves VIP guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner. Makes decisions regarding valuable complimentary based on a consideration of recorded play, earned points, comp availability and customer profitability. Utilizes telemarketing, correspondence, referrals, email and events to solicit high value players and grow existing business. Achieves departmental sales and growth goals. Develops in-house invitation lists for special events and other significant hosting events. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs and enhance customer service levels. Develops and maintains technical skills to maximize use of patron data systems. Establishes a direct line of communication with all service departments for the purpose of caring for high value players. Monitors patron activity and profitability of all assigned VIP players. Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. Provides assistance at special events as needed. Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts. Provides professional representation on behalf of the Company at internal and external meetings and events. Ensures interactions with internal and external guests follow the guidelines of customer service program. Adheres to all Corporate and local policies, procedures, and operating guidelines Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

QUALIFICATIONS/REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. Must be 21 years of age Must have food service knowledge in order to prepare and maintain food items within property guidelines to include health and safety Knows cocktail ingredients and proper mixing and pouring techniques Available to work required schedule which may include nights, weekends, holidays, and overtime as needed Must present a well-groomed and professional appearance. Must possess excellent communication skills. Must be able to read, write, speak and understand English. Must be able to respond to visual and oral cues. Ability to write routine correspondence and to speak effectively to the public, employees and customers. Must have the ability to deal effectively and interact well with the customers and employees. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. Must be able to be approved for and maintain a valid gaming license. Work nights, weekends and holidays as required. Employment is contingent upon a favorable outcome of a background investigation and drug screening

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be able to respond to visual and oral cues Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while preparing cocktails; stand and walk for up to four hours; able to use hand motions when preparing and pouring all types of drinks, and when cleaning and wiping bar areas Able to work in constricting areas Able to work at a fast pace in often crowded/noisy environment Must have the physical ability to work with extreme weather as well as the ability to lift 75 lbs., to squat, stand or bend repeatedly. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to stand, walk, and move through all areas of the casino. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. Saracen Safety Each employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSH Act which are applicable to his own actions and conduct." Here's a breakdown of what this means: Compliance with

Standards :

Employees must follow the occupational safety and health standards established by OSHA. These standards are designed to protect workers from various hazards in the workplace. Adherence to

Rules and Regulations :

Employees are also required to comply with any rules, regulations, and orders issued under the OSH Act. This includes following specific procedures and safety practices that are put in place to mitigate risks.

Personal Conduct :

The clause emphasizes that employees' own actions and conduct must align with safety standards. This means that workers have a personal responsibility to engage in safe work practices and avoid behaviors that could endanger themselves or others. Adhere to and promote the following:

READY STANDARDS R

• Recognize E
• Engage A
• Appreciate D
• Deliver Y
• Yes, We Can!

Saracen Casino Resort is an Equal Opportunity Employer.